This article will show you how to proceed if your iPod Touch, iPad or iPhone is not detected or not recognized. Before you follow the troubleshooter, please make sure that you are using the latest version of our programs: Watch our YouTube tutorial: Or read the article below: I have iPhone, iPad and iPod Touch […]
Category: Issues
I get an error message stating that my iPod library is corrupt
Corruption errors can cause the iPod to freeze and may prevent CopyTrans and CopyTrans Manager from properly copying music back and forth. Here’s how to repair iPod corruption errors. Your iPod/iPhone library can be corrupt for two reasons: The iPod was unplugged without having been properly ejected first; The use of an alternative iPod manager. […]
A component required by the player failed to install
If you are using the CopyTrans Control Center Make sure you update to the latest version which should fix this issue. If you are using the standalone version Run it with Administrator privileges (this is only required on first launch or after a component update). Windows Vista: To run an application with elevated user rights, […]
Music tracks fail to play in CopyTrans Manager
If some of your music tracks fail to play or are not seen in CopyTrans Manager, please read the following article. Windows can by default play MP3 songs, but not other formats such as AAC songs (Advanced Audio Codec). The songs you purchase from iTunes are in the later format. You can recognize those by […]
How do I repair a corrupt iPod library?
This article explains how to repair an iPod/iPhone library that has become corrupt. Make sure you have read the following article before you continue reading. CopyTrans Manager creates automatic backups of your iPod/iPhone library from time to time. CopyTrans Manager can restore those library backups when required. To restore an iPod library backup, please follow […]
How to enable full support for the latest version of iTunes?
Please make sure you have the latest version of the program installed. Here’s how to update your CopyTrans program to the latest version: How to update to the latest CopyTrans version The issue may also be caused by the fact that you have an outdated version of the iOS drivers installed on your PC. This […]
A required component for iPhone and iPod Touch support failed to start
In most cases, this error is due to your antivirus or firewall software preventing our products from connecting to your iPod Touch or iPhone. Below is a list of the most frequently used firewalls, with instructions on how to configure them in order to allow our products access to your device. McAfee Personal Firewall (as […]
Can I use CopyTrans Manager with a Mac formatted iPod (HFS+)?
If you receive the following error message: “iPod is Mac formatted (HFS+). Switching to “Read Only” mode” after connecting your iPod to CopyTrans Manager and all the listed music tracks are greyed out, read the information below to troubleshoot. All iPod models except iPhone, iPod Touch and iPad can use two different file systems to […]
How to unlock iPhone and trust computer?
Connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the computer before the connection can be established. The prompt message appears on the iPhone and is designed to prevent unauthorized computers to access your iPhone data. This is how to unlock the iPhone and trust computer If you have […]
Tracks on iOS device are grayed/can’t be played or are marked with a red circle in CopyTrans Manager
Issue: You added tracks to your iOS 5, iOS 6 or iOS 7 device using CopyTrans Manager, but on your iDevice these tracks are grayed out and can’t be played. When opening CopyTrans Manager these tracks are marked with a red circle. How to solve this issue? We’re already working on a fix and will […]