Please make sure you have the latest version of the program installed. Here’s how to update your CopyTrans program to the latest version:
The issue may also be caused by the fact that you have an outdated version of the iOS drivers installed on your PC. This is usually the case if you don’t have the latest version of iTunes installed. If you don’t wish to install iTunes on your PC, then install the latest iOS drivers separately as described below. Install iOS drivers without iTunes
If you experience trouble with any of the CopyTrans programs detecting your iPhone, iPad, or iPod, please refer to the article below: