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This article will show you how to proceed if your iPod Touch, iPad or iPhone is not detected or not recognized.
Before you follow the troubleshooter, please make sure that you are using the latest version of our programs:How to update CopyTrans apps

Watch our YouTube tutorial:

Or read the article below:

For iPhone, iPad and iPod Touch users

CopyTrans, CopyTrans Manager, CopyTrans Contacts, CopyTrans Photo, CopyTrans Apps, and CopyTrans Shelbee need the iPod Touch, iPad and iPhone drivers. These drivers are automatically installed with iTunes. Users who do not wish to install iTunes can refer to these instructions.


Currently, CopyTrans Apps is not compatible with the iTunes version from the Microsoft Store. If you want to continue using it, please do the following:

  1. Uninstall the Microsoft Store version of iTunes
  2. Download iTunes 64bit or 32bit from Apple’s website and install it

Don’t worry, switching from the Microsoft Store to the Apple version of iTunes does not affect your iTunes Library.

If you installed the iOS drivers but the device is not recognized, try this:

  1. Unplug your iPhone from the computer

  2. Unlock your iPhone, plug in back into your computer

  3. Make sure you click Trust if asked: Trust this computer message on iPhone

If your device is still not recognized, try the following:

  1. Unplug your device and keep it unplugged during the whole procedure

  2. Close all open programs on your PC and completely uninstall iTunes and related Apple software by following these instructions

  3. Reboot your computer

  4. Download the latest version of iTunes and install it

  5. Note:

    If you do not want to install iTunes, use this to small utility and install the iOS drivers without installing iTunes.

  6. Start the CopyTrans app you want to use

  7. Connect the iPhone, iPad or iPod Touch to the computer. If you are running iOS 7 or later, make sure to also trust the computer

If your iPhone, iPad and iPod Touch is still not detected:

  1. Make sure you have correctly entered the PIN code and deactivated the device auto-lock feature

  2. Do not use a USB hub. Please connect your iPhone, iPad or iPod Touch directly to your computer

  3. Use a different USB port on the PC. For desktops with USB connectors on the front and on the back, try with one of the back connectors

  4. If possible, try using a different USB cable

  5. Restart the Apple Mobile Device Service and set its Startup type to “Automatic” by following these instructions precisely

  6. Add CopyTrans to the “Allowed applications” list in your Firewall settings

  7. If nothing helps, please check that your iPhone, iPad or iPod Touch is recognized by iTunes and by another computer
    If it’s not, please click here.

For iPod users

If your iPod is not detected, please follow the steps below:

  1. Close all open programs

  2. Make sure the iPod is turned on and well charged

  3. Connect the iPod directly to the computer and not through a USB Hub

  4. Connect it to another USB port on the computer. For desktop PCs with USB connectors on the front and on the back, try with one of the back connectors

  5. If you have an extra USB cable, try using it


If the above instructions fail to help you, check if iTunes recognizes your iPod. If it doesn‘t, please refer to this article or address your problem directly to Apple Support.

My iDevice is still not detected or recognized

If iTunes recognizes your iPhone, iPad or iPod Touch, but CopyTrans does not, contact our Support Team by email. We will be more effective if you:

  • Tell us which program the problem occurs with

  • Describe the problem and what solutions you have already tried

  • Attach the log files to your email. Please download this utility, run it and click the “Save log files” button to create an archive named “CopyTrans_Suite_Logs.zipped” containing all our programs log files. It will be stored on your Desktop.

Send your email to our Support Team. We’ll do our best to sort this out.

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By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.