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This article will help you if your iPhone, iPod, iPod Touch or iPad is not detected/recognized by the computer.

YouTube guide

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For iPhone, iPad and iPod Touch users

For the sake of simplicity, all mentions of iPhone also apply to iPad and iPod Touch.

  1. CopyTrans apps need the iOS drivers to be installed for your device to be recognized. These drivers are automatically installed when you install iTunes. If you haven’t already done so, please install iTunes.
    If you do not want to install iTunes, we offer an alternative solution that will only install the drivers. Please follow the instructions in this article.

  2. Update the CopyTrans apps to the latest version.

  3. Unplug the iPhone from the computer and restart it.

  4. Unlock the iPhone and plug it back into your computer.

  5. Make sure you click Trust if asked.
    Trust this computer message on iPhone

  6. Use a different USB cable to connect the iPhone to the PC.

  7. Do not use a USB hub. Please connect the iPhone directly to the computer.

  8. Use a different USB port on the PC. For desktops with USB connectors on the front and on the back, try with one of the back connectors.

If your device is still not recognized

  1. Unplug your device and keep it unplugged during the whole procedure.

  2. Reboot the computer.

  3. Completely uninstall iTunes and related Apple software by following this guide. Don’t worry uninstalling iTunes does not affect your iTunes library.

  4. Reboot the computer.

  5. Download the latest version of iTunes and install it. If you do not want to install iTunes, use this to small utility and install the iOS drivers without installing iTunes.

  6. Start the CopyTrans app you want to use.

  7. Connect the iPhone to the computer.

  8. Make sure you click Trust if asked.
    Trust this computer message on iPhone

If your iPhone is still not detected

  1. Make sure you have correctly entered the PIN code and deactivated the device auto-lock feature.

  2. Restart the Apple Mobile Device Service and set its Startup type to “Automatic” by following these instructions precisely.

  3. Add CopyTrans to the “Allowed applications” list in your Firewall settings.

  4. If nothing helped, please check if your iPhone is recognized by iTunes. If iTunes recognizes the device, but CopyTrans does not, contact our Support Team by email. We will be more effective if you attach the log files to your email. Please download this utility, run it and click the “Save log files” button to create an archive named “CopyTrans_Suite_Logs.zipped” containing all our programs log files. You’ll find the archive on your desktop. Send your email to our Support Team. We’ll do our best to sort this out.


For iPod classic, mini, nano and shuffle users only

For the sake of simplicity, all mentions of iPod also apply to iPod classic, mini, nano and iPod shuffle.

  1. Reboot your computer.

  2. Make sure the iPod is turned on and well charged.

  3. Connect the iPod directly to the computer and not through a USB Hub.

  4. Connect it to another USB port on the computer. For desktop PCs with USB connectors on the front and on the back, try with one of the back connectors.

  5. If you have an extra USB cable, try using it.

  6. If all failed, check if iTunes recognizes the iPod. If it doesn‘t, please refer to this Apple article.

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By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.