To connect CopyTrans Contacts to Gmail, you need to have the right Google account security settings. You have to enable 2-step verification. In this article we will explain you how to turn on 2 step verification and then to connect Copytrans Contacts to you Gmail account. Enable 2-step verification on Gmail account Connect CopyTrans Contacts […]
Category: Issues
How to fix BlackBerry Desktop Software sync issues?
There are a number of issues which can occur during the sync of BlackBerry contacts, calendars and memos to the PC via the BlackBerry Desktop Software. Common BlackBerry Desktop Software sync problems include: ERROR (5211): There is an error converting Unicode string to or from code page string Synchronization Error – Error while reading field […]
iTunes backup password
To protect sensitive data, such as passwords, Wi-Fi settings, website history, and health data, one can use password protection and encrypt backups in iTunes. In case it is no longer necessary, you can turn off iTunes backup password. These are the problems that some users face with encrypted backups if they do not have sensitive […]
Encrypt backups
There are many reasons why you might want to encrypt iPhone backup. First of all, encryption provides better device protection and security. Another reason is related to company device usage terms. Users with an MDM (Mobile Device Management) client configured on their iPhones, iPads, or PCs cannot fully use CopyTrans Contacts and CopyTrans Shelbee. This […]
CopyTrans Troubleshooting
Welcome to CopyTrans support page. It contains a collection of the most common support cases prepared by our customer support agents. You will mostly likely find everything you need on this page. Please use the main Table of contents to navigate through this guide. We recommend you starting from the First Aid section. If your […]
Managing iCloud notes under iOS 9 with CopyTrans Contacts
For all the iOS versions starting with iOS 9, Apple has completely re-designed the way iPhone notes sync with iCloud. iOS 9 and iOS 10 notes are now saved in HTML format and because of that they can contain drawings, text formatting, embedded photos and videos. This means that CopyTrans Contacts can now display your […]
Why is the Outlook option inactive when I try to import or export iPhone contacts, calendars and notes?
This article helps troubleshoot an issue where the Outlook option in CopyTrans Contacts is grayed-out (inactive and not clickable) when you try to import or export iPhone contacts, notes and calendars. In the vast majority of cases, the issue is caused by a corrupt Outlook profile or by a corrupt Outlook installation on your computer. […]
Themida error: a debugger has been found running in your system
This article briefly explains what to do if you are no longer able to use any CopyTrans program due to the following error message, which appears when you start CopyTrans Control Center and prevents you from going any further: “A debugger has been found running in your system. Please unload it from your memory and […]
My iPhone, iPod touch, iPad is not recognized or detected as a camera by Windows 10
Users running Microsoft Windows 10 on their PCs often come to us with the following problems: My iPhone, iPad, iPod touch is not recognized by iTunes; My Apple device is incorrectly detected as a camera by Windows 10; My iPhone, iPad, iPod touch is not recognized by CopyTrans programs. All three indicate that iOS drivers […]