Why is the Outlook option inactive when I try to import or export iPhone contacts, calendars and notes?

This article helps troubleshoot an issue where the Outlook option in CopyTrans Contacts is grayed-out (inactive and not clickable) when you try to import or export iPhone contacts, notes and calendars.

In the vast majority of cases, the issue is caused by a corrupt Outlook profile or by a corrupt Outlook installation on your computer. This in turn, prevents the correct communication between CopyTrans Contacts and Outlook on the PC. Here’s how to resolve the issue.

Important information for iOS 11 users

Due to an iOS 11 limitation, import of notes to an iOS 11 device is no longer possible.

Re-create your Outlook profile

Re-creating your Outlook profile, or making a new one often resolves the issue. Please follow these Microsoft-provided instructions on how to create a profile in Outlook 2016, 2013, 2010 or 2007. How to create profile in Outlook

Reinstall Outlook

An Outlook installation can become corrupt after a Windows update or after installing an Outlook add-in. Sometimes, you need to reinstall Outlook in order to fix the issue. Reinstalling Outlook does not delete your existing profile contents.

1. Fire up the Windows Control Panel

2. Click on “Programs”, then “Programs and features”

3. Find one of the Microsoft Office entry in the list and select it

4. Click “Uninstall”

5. Restart your PC and reinstall Outlook