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There are a number of issues which can occur during the sync of BlackBerry contacts, calendars and memos to the PC via the BlackBerry Desktop Software.

Common BlackBerry Desktop Software sync problems include:

  • ERROR (5211): There is an error converting Unicode string to or from code page string

  • Synchronization Error – Error while reading field value

  • Synchronization Error – Error opening data store accessor object

Steps to fix BlackBerry Desktop Software issues

All of the above problems are known to occur with BlackBerry Desktop Software v7.0 and in some cases v7.1. Therefore, we advise that you downgrade to version 6.1 of the software which is NOT known to cause issues. For convenience, below we included a link to the BlackBerry Desktop Software v6.1 as it is no longer available from BlackBerry’s website.

  1. Uninstall the existing version of BlackBerry Desktop Software from your computer. To do so, go to Windows Start menu, in the search box type “uninstall a program”, then hit the “Enter” key remove blackberry desktop software from windows pc

  2. From the newly-opened window which lists all the installed programs, type “blackberry” in the search box. Select the “BlackBerry Desktop Software” and click “Uninstall/Change” programs and features uninstall/change blackberry desktop

    NOTE: To get to the above window on Windows XP, click Start, click Control Panel, and then double-click “Add or Remove Programs”

  3. Follow through the uninstall wizard to completely uninstall the Desktop Software blackberry desktop uninstall wizard

  4. Download v6.1 of the software from the link below

    Download BlackBerry Desktop Software v6.1

  5. Install the Blackberry Desktop Software to your PC. Start by double-clicking on the EXE file that you just downloaded and follow through the installation procedure blackberry desktop installation procedure for stable version 6.1

  6. Stand-by until installation completes. Finally, check the box next to “Start BlackBerry Desktop Software…” and click “Finish” blackberry desktop software 6.1 is installed successfully

  7. The BlackBerry Desktop Software starts. You can continue the transfer of your BlackBerry data to the PC as the sync problems should now be resolved get started blackberry desktop you can choose some of your settings now

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By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.