My iPod Touch, iPad or iPhone is not detected or not recognized

This article will show you how to proceed if your iPod Touch, iPad or iPhone is not detected or not recognized. Before you follow the troubleshooter, please make sure that you are using the latest version of our programs: Watch our YouTube tutorial: Or read the article below: I have iPhone, iPad and iPod Touch […]

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How to unlock iPhone and trust computer?

Since iOS 7, connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the PC before the connection can be established. The prompt message appears on the iPhone, iPad or iPod Touch and is designed to prevent unauthorized computers to access your device’s data. This is how to unlock the […]

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My iPod / iPhone / iPad is disconnected. What should I do?

If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]

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About encrypted iTunes backup and CopyTrans Shelbee

If the last time you backed up your iPhone, iPad, or iPod Touch via iTunes or via CopyTrans Shelbee, you enabled backup encryption, this means that your device will request all subsequent iOS backups – including the ones made with CopyTrans Shelbee – to be encrypted. CopyTrans Shelbee allows you to secure the backup of […]

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How to turn off Find My iPhone?

The “Find My iPhone” feature is designed to help you locate your iPhone, iPad, or iPod Touch and to prevent unauthorized device restore. In order to be able to restore the device with CopyTrans Shelbee, you need to first disable “Find My iPhone”. Here’s how to do so: On the iPhone, iPad, or iPod Touch, […]

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How to disable iTunes backup encryption?

This article demonstrates how to disable iOS backup encryption in iTunes. Remove iPhone backup encryption with CopyTrans Shelbee CopyTrans Shelbee allows you to remove iPhone backup encryption without the need for iTunes. To do so: Run CopyTrans Shelbee and navigate to Backup > Full backup > Encryption Now click the “Remove” tab, enter the current […]

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iPhone backup validation failed while using CopyTrans Shelbee

There are a number of reasons for iPhone backup validation in CopyTrans Shelbee to fail: The iPhone malfunctioned. To fix that, please restart the device. The drive where you are trying to save the backup is corrupted. Please check the drive for errors. The RAM memory of your PC is corrupted. Please check the computer […]

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Themida error: a debugger has been found running in your system

This article briefly explains what to do if you are no longer able to use any CopyTrans program due to the following error message, which appears when you start CopyTrans Control Center and prevents you from going any further: “A debugger has been found running in your system. Please unload it from your memory and […]

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How to set up an iOS backup password

There are many reasons why you might want to encrypt your iPhone, iPad, or iPod touch backup. First of all, encryption provides better device protection and security. Another reason is related to company device usage terms. Users with an MDM (Mobile Device Management) client configured on their iPhones, iPads, or PCs cannot fully use CopyTrans […]

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