How to unlock iPhone and trust computer?

Connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the computer before the connection can be established. The prompt message appears on the iPhone and is designed to prevent unauthorized computers to access your iPhone data. This is how to unlock the iPhone and trust computer If you have […]

Read article

My iPod / iPhone / iPad is disconnected. What should I do?

If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]

Read article

About encrypted iTunes backup and CopyTrans Shelbee

If the last time you backed up your iPhone, iPad, or iPod Touch via iTunes or via CopyTrans Shelbee, you enabled backup encryption, this means that your device will request all subsequent iOS backups – including the ones made with CopyTrans Shelbee – to be encrypted. CopyTrans Shelbee allows you to secure the backup of […]

Read article

How to turn off Find My iPhone?

The “Find My iPhone” feature is designed to help you locate your iPhone, iPad, or iPod Touch and to prevent unauthorized device restore. In order to be able to restore the device with CopyTrans Shelbee, you need to first disable “Find My iPhone”. NOTICE: starting with 13 iOS “Find my iPhone” and “Find My Friends” […]

Read article

How to disable iTunes backup encryption?

This article demonstrates how to disable iOS backup encryption in iTunes. Remove iPhone backup encryption with CopyTrans Shelbee CopyTrans Shelbee allows you to remove iPhone backup encryption without the need for iTunes. To do so: Run CopyTrans Shelbee and navigate to Backup > Full backup > Encryption. Now click the “Remove” tab, enter the current […]

Read article

How to activate iPhone, iPad or iPod Touch with CopyTrans Shelbee?

Before you are able to use a newly purchased or a freshly restored iOS device, Apple requires you to activate new iPhone. You can of course activate your iPhone with iTunes, but you might be wondering for an alternative solution. CopyTrans Shelbee allows you to quickly activate iPhone without iTunes. Activate iPhone I could not […]

Read article

iPhone backup validation failed while using CopyTrans Shelbee

There are a number of reasons for iPhone backup validation in CopyTrans Shelbee to fail: The iPhone malfunctioned. To fix that, please restart the device. The drive where you are trying to save the backup is corrupted. Please check the drive for errors. The RAM memory of your PC is corrupted. Please check the computer […]

Read article

Themida error: a debugger has been found running in your system

This article briefly explains what to do if you are no longer able to use any CopyTrans program due to the following error message, which appears when you start CopyTrans Control Center and prevents you from going any further: “A debugger has been found running in your system. Please unload it from your memory and […]

Read article

How to set up an iOS backup password

There are many reasons why you might want to encrypt your iPhone, iPad, or iPod touch backup. First of all, encryption provides better device protection and security. Another reason is related to company device usage terms. Users with an MDM (Mobile Device Management) client configured on their iPhones, iPads, or PCs cannot fully use CopyTrans […]

Read article