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About encrypted iTunes backup and CopyTrans Shelbee

Published on March 24, 2023
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CopyTrans Shelbee allows you to secure the backup of your iPhone, iPad and iPod Touch with an iOS password. In addition to other iOS content, backups secured with a password may contain:

🔸 iPhone passwords for Wi-Fi;
🔸 email accounts;
🔸 websites;
🔸 and some apps.

If you are not sure this is what you want, see our article about what an iOS backup password is.

Read the guide from top to bottom or choose the section you’re interested in:

Encrypt iPhone backups with CopyTrans Shelbee

You can find the encryption option in CopyTrans Shelbee by navigating to Backup > Full backup and clicking the “Encryption” button. When selecting an option to back up your iPhone, choose encryption tab to encrypt your device

💡 IMPORTANT: Save your password in a safe place after creating it. The next time you restore your data, you’ll be asked for this password and you cannot restore unless you enter the correct one. CopyTrans Shelbee and iTunes cannot help you recover a forgotten password. If you don’t remember the password, use our backup password recovery tips.

Function Screenshot

Add password.
To secure the iPhone backup with a password:
(1) click the “Add password” tab;
(2) create and confirm your password;
(3) click “Apply”;
(4) effectuate the backup by clicking “Start”.

 Add a password and confirm it. Hit start to continue with the back up.

Change password.
To change the backup password:
(1) click the “Change” tab;
(2) enter the current password;
(3) create and confirm your new password;
(4) click “Apply”;
(5) effectuate the backup by clicking “Start”.

NOTE: password changes will only take effect after the backup begins.

 Change the backup encryption password and confirm it to make an encrypted iPhone backup

Remove password.
To remove the backup password:
(1) click the “Remove” tab;
(2) enter the current password;
(3) click “Remove”;
(4) begin the backup by clicking “Start”.

NOTE: password will be removed after the backup begins.

 Remove encryption password for an iPhone backup

Restore encrypted backup with CopyTrans Shelbee

When you restore from an encrypted backup in CopyTrans Shelbee, you’ll be asked for a password to unlock the backup. Enter the backup password when you will be restoring an encrypted backup

Troubleshooting tips

If, for some reason, the password validation in CopyTrans Shelbee fails while you are trying to back up or restore:

Error Troubleshooting

🔹 The iPhone malfunctioned

Simply restart the device.

🔸 The drive where you are trying to save the backup is corrupted.

Please check the drive for errors.

🔹 The RAM memory of your PC is corrupted.

Please check the computer memory for errors.

🔸 Communication between CopyTrans Shelbee and the iDevice may be malfunctioning.

Please make sure that your iPhone, iPad, or iPod Touch is fully recognized by your computer.

🔹 Communication between CopyTrans Shelbee and the destination drive may be malfunctioning.

If you are saving the iPhone backup to an external drive, please check whether the USB cable is well plugged and that the USB slot is fully operational. Check your network and firewall settings if you are backing up to a network (NAS) drive.

🔸 You forgot your iOS backup password or don’t know what it is.

Please read our guide to CopyTrans programs and iOS backup password.

If all fails, please contact CopyTrans support.

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By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.