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What is activation and why is it required?

Before you are able to use a newly purchased or a freshly restored iPhone, iPad or iPod Touch, Apple requires you to activate the device. To do that you need to follow the instructions on the device screen or connect to iTunes. CopyTrans Shelbee allows you to quickly activate iOS devices without the need to fiddle around with the device screen or with iTunes.

Let’s activate an iOS device with CopyTrans Shelbee

  1. Make sure the device is turned on

  2. For devices requiring a SIM card, insert a valid SIM card and if needed, unlock the card

  3. Run CopyTrans Shelbee and connect the device to the PC

  4. Follow the instructions shown in the CopyTrans Shelbee window activation window in copytrans shelbee

Common iOS activation problems and solutions

Device activation with CopyTrans Shelbee is a simple and quick matter. However, depending on your device, CopyTrans Shelbee might display one of the below messages during activation. Click on the line which is closest to the message you are returned to resolve the issue:

“There is a communication problem with the activation server”

This means that CopyTrans Shelbee cannot connect to the Apple activation server.

  • Try again in a few minutes; the Apple activation server may be temporarily down or busy

  • Check your firewall settings and make sure CopyTrans Shelbee is allowed to access the Internet

  • Disconnect and re-connect device to PC and try again


“The activation server refused your request”

  • Try again in a few minutes; the Apple activation server may be temporarily down or busy

  • Check your firewall settings and make sure CopyTrans Shelbee is allowed to access the Internet

  • Disconnect and re-connect device to PC and try again


No internet connection available

This means that CopyTrans Shelbee cannot access the Internet.

  • Make sure the PC has an active Internet connection

  • Check your firewall settings and make sure CopyTrans Shelbee is allowed to access the Internet no internet connection message in copytrans shelbee activation wizard


Your device is linked with an iCloud account

  • There are a number of reasons why you may be asked to enter your Apple ID during activation. Two examples of when this occurs are if you restored the device to factory settings via iTunes without removing the associated iCloud account or if you erased and re-set your device remotely via iCloud.com. To activate, please follow the device on-screen instructions. iphone activation with apple id on ios 8


Device refused to activate


Unknown device error


“Please insert a valid SIM card to activate device”

  • Devices with a SIM card slot such as iPhone require a valid SIM card in order to be activated.


“Please unlock your SIM card to activate your device”

  • If your SIM card is protected you need to unlock it by entering the code. unlock sim card prompt on iphone


“The SIM card inserted is not valid to activate device”

  • In most cases, this means that the device has been locked to a mobile operator. You must insert the SIM card from the carrier the device was locked to in order to activate.


“There is an error with your SIM card”


If the above solutions failed to resolve the activation issue you experience, please contact our support team.

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By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.