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If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following:

  • Reboot your device

  • Make sure you are using the latest version of our products

  • Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, and trusted the computer

  • Add CopyTrans to the “Allowed applications” list in your Firewall settings

  • Do not use a USB hub. Please connect your iPhone or iPod Touch directly to your computer

  • If you are going to use two devices on the same PC, connect them one by one. Avoid connecting both of them simultaneously

  • Try to use a different USB port on the PC. For desktops with USB connectors on the front and on the back, try with one of the back connectors

  • Make sure your USB cable is not damaged. If possible, try using a different USB cable. We highly recommend using only original Apple cables as fake cables might cause a lot of problems including damaging the PC

  • Check that the USB connectors on your device and computer are clean and not contaminated with dust (slightly blow into the connectors to clean them)

If none of the above helps, please contact our Support team by sending the logs and explaining the steps you took to try and correct the issue.

Avatar for carina

By carina

Carina is part of team CopyTrans since 2008 and is always happy to share her passion for web marketing, graphic design & social media. With coffee running through her veins, she enthusiastically dives each day into the depths of the Internet searching for new cool stuff to be shared with you and her team.