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The log files consist of several text documents in a zip file. Each text document contains basic non-revealing information about the use of CopyTrans programs on your PC. For example, how many times you ran CopyTrans, which actions you took, which button you pressed have caused the error message, etc.

Important: there’s no way the log files can compromise your personal data, grant us access to your text messages, photos, or other sensitive information.

Here’s how a log file looks like:Here is a sample of a log file.

Our Support Team will be much more efficient if you take a minute to prepare the needed files and explain your problem correctly.

Please follow these simple steps to generate the log files:

  1. Download our Log Packer: Download the Log Packer

  2. Once saved on your PC, start the Log File Packer and click “Generate log files”. Double click on the Logpacker.exe and click on generate log files in the newly opened window

    It's recommended to include MS info

    Note: MS Info contains detailed information about the software and hardware installed on your PC. We use it only to help you troubleshoot the problem. However, if you don’t wish to share this data, you are free to uncheck the box “Include MS Info” before clicking “Generate log files”. What is MS info?

  3. Your system information is being processed. Please be patient. The log files are being prepared, please stay put

  4. A file called “CopyTrans_Suite_Logs.zipped” will be saved on your desktop. Click “Show in folder”. Your log files have been generated. Click Show in folder

  5. Locate the “CopyTrans_Suite_Logs.zipped” file and attach it to your email.
    How to generate log files and send them to CopyTrans Support

  6. In your email, describe your problem and what steps you have already taken to fix it. Important: make sure you took the time to explain your issue. It makes things move a lot faster!

  7. Send your email to our Support Team at copytrans@copytrans.net or click here to sent an email right away.


Some antiviruses might return a false positive on the Log Packer program. We make sure that our apps are 100% clean, but if you want an independent confirmation, we recommend checking the program on Virus Total.

As soon as you confirm that it was indeed a false positive, please add this path C:\Users\* YOUR USER NAME*\AppData\Roaming\WindSolutions to your antivirus exception list.

Alternative way of gathering the log files

You can always gather the log files manually:

  1. Follow this path C:\ProgramData\WindSolutions on your PC.

  2. Select all the folders and archive (zip) them by right-clicking anywhere and selecting Send to -> Compressed (zipped) folder.

  3. Select all the files in the folder and zip them by right clicking -> send to -> compressed (zipped) folder

  4. Attach the zip file to your email.

Please note that we take up to 24 hours to respond to your email.

Avatar for krasimir

By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.