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Our Support Team will be much more efficient when helping you if you take a minute to prepare the needed files and explain your problem correctly.

Please follow these simple steps to generate the log files:

  1. Download our Log File Packer: Download the Log File Packer now

  2. Once saved on your PC, start the Log File Packer and click “Generate log files” How to prepare the log files

    Note: the log files contain basic non-revealing information about the use of the CopyTrans programs on your PC. For example, how many times you ran CopyTrans and what actions you took i.e. backing up “n” amount of songs to the PC. Include MS info into the log files

    Note: MS Info contains detailed information about the software and hardware installed on your PC. We use it only to help you troubleshoot the problem. However, if you don’t wish to share this data, you are free to uncheck the box “Include MS Info” before clicking “Generate log files”. What is MS info?

  3. Your system information is being processed. Please be patient. How to generate log files and send them to CopyTrans Support

  4. A file called “CopyTrans_Suite_Logs.zipped” will be saved to your desktop. Click on “Show in folder” How to generate log files and send them to CopyTrans Support

  5. Locate the “CopyTrans_Suite_Logs.zipped” file and attach it to your email
    How to generate log files and send them to CopyTrans Support

  6. In your email, describe your problem and what steps you have already taken to fix it.

  7. Send your email to our Support Team

  8. Make sure you took the time to explain your issue. It makes things move a lot faster!

Avatar for krasimir

By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.

  • kay

    cant install copy trans..it says uninstall any time i install

    • Hi Kay, this is odd. Make sure to send us an email at this address attaching your program log files: copytrans@copytran.net. We’ll help you troubleshoot the issue and successfully install CopyTrans on your PC.