My iPod Touch, iPad or iPhone is not detected or not recognized

This article will show you how to proceed if your iPod Touch, iPad or iPhone is not detected or not recognized. Before you follow the troubleshooter, please make sure that you are using the latest version of our programs: Watch our YouTube tutorial: Or read the article below: I have iPhone, iPad and iPod Touch […]

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How to enable full support for the latest version of iTunes?

Please make sure you have the latest version of the program installed. Here’s how to update your CopyTrans program to the latest version: How to update to the latest CopyTrans version The issue may also be caused by the fact that you have an outdated version of the iOS drivers installed on your PC. This […]

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Library not fully supported

You get this message when running an older version of CopyTrans programs, or if a new device or iOS gets released by Apple. The latest versions of CopyTrans programs support all iOS versions and iPhone, iPad and iPod models. Therefore, updating normally solves this problem. If you have the latest version but still experience the […]

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How to unlock iPhone and trust computer?

Connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the computer before the connection can be established. The prompt message appears on the iPhone and is designed to prevent unauthorized computers to access your iPhone data. This is how to unlock the iPhone and trust computer If you have […]

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My iPod / iPhone / iPad is disconnected. What should I do?

If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]

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How to fix MSI service encountered a fatal error when installing iphone drivers?

This article addresses what to do if when installing the iPhone drivers via CopyTrans Drivers Installer, you get the error message: “The MSI service encountered a fatal error” or “The Windows Installer service could not be accessed”. Alternatively, if installing iTunes on your PC, you get this message: “Error:-1603 fatal error during installation consult windows […]

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How to disable iCloud Photo Library on iPhone?

iCloud Photo Library is a new way of managing iPhone photos by storing photos in iCloud. Keeping iCloud Photo Library enabled on your iPhone may quickly drain the 5 GB of free iCloud storage Apple provides. In addition, CopyTrans Photo will not function correctly in combination with iCloud Photo Library. Therefore, we recommend that you […]

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Why can’t I add photos or videos to the iPhone Camera Roll?

Apple designed the iPhone, iPad and iPod touch Camera Roll to only contain photos and videos you take with the device. The same is true for the predefined Favourites, Panoramas, Selfies, Screenshots and Videos albums. This is why it is not possible to add photos or videos from elsewhere to the Camera Roll or to […]

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