My iPod Touch, iPad or iPhone is not detected or not recognized

This article will show you how to proceed if your iPod Touch, iPad or iPhone is not detected or not recognized. Before you follow the troubleshooter, please make sure that you are using the latest version of our programs: Watch our YouTube tutorial: Or read the article below: I have iPhone, iPad and iPod Touch […]

Read More

How to enable full support for the latest version of iTunes?

The issue may be caused by the fact that you have an outdated version of the iOS drivers installed on your PC. This is usually the case if you don’t have the latest version of iTunes installed. If you don’t wish to install iTunes on your PC, then install the latest iOS drivers separately as […]

Read More

Library not fully supported

You get this message when running an older version of CopyTrans programs, or if a new device or iOS gets released by Apple. The latest versions of CopyTrans programs support all iOS versions and iPhone, iPad and iPod models. Therefore, updating normally solves this problem. If you have the latest version but still experience the […]

Read More

How to unlock iPhone and trust computer?

Since iOS 7, connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the PC before the connection can be established. The prompt message appears on the iPhone, iPad or iPod Touch and is designed to prevent unauthorized computers to access your device’s data. This is how to unlock the […]

Read More

My iPod / iPhone / iPad is disconnected. What should I do?

If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]

Read More

How to fix MSI service encountered a fatal error when installing iphone drivers?

This article addresses what to do if when installing the iPhone drivers via CopyTrans Drivers Installer, you get the error message: “The MSI service encountered a fatal error” or “The Windows Installer service could not be accessed”. Alternatively, if installing iTunes on your PC, you get this message: “Error:-1603 fatal error during installation consult windows […]

Read More

Why can’t I delete photos and videos from the Camera Roll?

This article will help you troubleshoot issues with deleting photos and videos from the Camera Roll of your iPhone, iPad or iPod Touch. How to resolve the problem with deleting photos from Camera Roll Make sure that the iPhone is unlocked and you are on the Home Screen. Connect the iPhone and hang on for […]

Read More

Themida error: a debugger has been found running in your system

This article briefly explains what to do if you are no longer able to use any CopyTrans program due to the following error message, which appears when you start CopyTrans Control Center and prevents you from going any further: “A debugger has been found running in your system. Please unload it from your memory and […]

Read More