How to enable full support for the latest version of iTunes?

Please make sure you have the latest version of the program installed. Here’s how to update your CopyTrans program to the latest version: How to update to the latest CopyTrans version The issue may also be caused by the fact that you have an outdated version of the iOS drivers installed on your PC. This […]

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How to unlock iPhone and trust computer?

Connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the computer before the connection can be established. The prompt message appears on the iPhone and is designed to prevent unauthorized computers to access your iPhone data. This is how to unlock the iPhone and trust computer If you have […]

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My iPod / iPhone / iPad is disconnected. What should I do?

If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]

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How to disable iCloud Photo Library on iPhone?

iCloud Photo Library is a new way of managing iPhone photos by storing photos in iCloud. Keeping iCloud Photo Library enabled on your iPhone may quickly drain the 5 GB of free iCloud storage Apple provides. In addition, CopyTrans Photo will not function correctly in combination with iCloud Photo Library. Therefore, we recommend that you […]

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Why can’t I add photos or videos to the iPhone Camera Roll?

Apple designed the iPhone, iPad and iPod touch Camera Roll to only contain photos and videos you take with the device. The same is true for the predefined Favourites, Panoramas, Selfies, Screenshots and Videos albums. This is why it is not possible to add photos or videos from elsewhere to the Camera Roll or to […]

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Why can’t I modify albums created with my iPhone or iPad?

Due to an Apple limitation, albums created from within the iPhone or iPad are read-only in CopyTrans Photo. This means that you cannot modify these albums including: adding photos/videos to the album deleting photos/videos from the album deleting the album renaming the album If you don’t know how you ended up with a read-only album, […]

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Why can’t I delete photos and videos from the Camera Roll?

In this guide, we will try to explain why you can’t delete photos from iPhone or any other iOS device like iPad or iPod Touch and provide working solutions. Before we begin, please choose what applies best to you: I can’t delete photos from my iPhone I can’t delete photos with CopyTrans Photo I can’t […]

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