Apple fans often encounter an obstacle when their computer doesn’t recognize iPhone. The problem may occur due to a bunch of reasons, ranging from a faulty connection to misbehaving drivers. We will show you how to connect your phone to your computer and avoid the majority of fundamental issues. Let’s get started! My problem is: […]
Category: Issues
How to enable full support for the latest version of iTunes?
Please make sure you have the latest version of the program installed. Here’s how to update your CopyTrans program to the latest version: How to update to the latest CopyTrans version The issue may also be caused by the fact that you have an outdated version of the iOS drivers installed on your PC. This […]
A required component for iPhone and iPod Touch support failed to start
In most cases, this error is due to your antivirus or firewall software preventing our products from connecting to your iPod Touch or iPhone. Below is a list of the most frequently used firewalls, with instructions on how to configure them in order to allow our products access to your device. McAfee Personal Firewall (as […]
Trust computer iPhone
The iPhone trust computer alert is an important security measure on your iPhone, iPad, or iPod Touch. It will ask you to allow the computer to access data on your device before you can use it. The prompt message appears on the iPhone and prevents unauthorized computers from accessing your iPhone data. Issues that users […]
My iPod / iPhone / iPad is disconnected. What should I do?
If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]
How to fix MSI service encountered a fatal error when installing iphone drivers?
This article addresses what to do if when installing the iPhone drivers via CopyTrans Drivers Installer, you get the error message: “The MSI service encountered a fatal error” or “The Windows Installer service could not be accessed”. Alternatively, if installing iTunes on your PC, you get this message: “Error:-1603 fatal error during installation consult windows […]
How to turn off iCloud
You’ve probably heard about the recent iCloud leak, and how hackers stole photos from celebrities. The culprit? Apple’s iCloud Photos service. This article will show you how to turn off iCloud and protect your privacy by preventing other people from viewing the photos in your library without permission. 🍒 And the icing on the cake… […]
Why can’t I add my photos or videos to Camera Roll?
Apple designed the iPhone, iPad, and iPod touch Camera Roll (Recent in iOS 13 and above) to only contain photos and videos you take with the device. The same holds true for default albums such as Favourites, Panoramas, Selfies, Screenshots, and Videos. This is why it is not possible to add photos or videos from […]
Why can’t I modify albums created with my iPhone or iPad?
Due to an Apple limitation, albums created from within the iPhone or iPad are read-only in CopyTrans Photo. This means that you cannot modify these albums including: adding photos/videos to the album, deleting photos/videos from the album, deleting the album, renaming the album. If you don’t know how you ended up with a read-only album, […]
Why can’t I delete photos and videos from iPhone?
With the Photos app you can edit your photos, organize them into albums, and delete those you no longer need. However, some users come unstuck when trying to delete pictures. In this guide, we will try to explain why you can’t delete photos from iPhone or any other iOS device like iPad or iPod Touch […]