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This message appears if Apple has released a new iPod, iPhone, iPad model, or a new iOS version and you are not using the latest version of the program.

Currently, CopyTrans Photo supports all iOS versions, as well as iPod, iPhone and iPad models.

To fix that issue, please update CopyTrans Photo to the latest version to fix the issue:

Update the program

If you still get the same error message after the update, please contact our Support team via email and attach your log files for detailed error analysis. We are happy to help!

How to generate logs
Avatar for Marika CopyTrans

By Marika CopyTrans

Marika (pronounce like 'Merica) dreams of saving the world from boredom. Fairly believes that she was the one for the part of Wonder Woman in DC movies, but for now she is eager to make your CopyTrans journey remarkable.