This article will help you if your iPhone, iPod, iPod Touch or iPad is not detected/recognized by the computer. YouTube guide Troubleshooter I have an iPhone, iPad or iPod Touch I have an iPod classic, mini, nano or shuffle For iPhone, iPad and iPod Touch users For the sake of simplicity, all mentions of iPhone […]
Category: Issues
I can’t delete iPhone cloud contacts or groups
Please select: I can’t delete iCloud, Gmail or Yahoo contacts or groups I can’t delete Exchange contacts or groups Delete iPhone contacts and groups synced with iCloud, Gmail or Yahoo CopyTrans Contacts can now delete iCloud, Gmail and Yahoo iPhone contacts and groups. Here’s how to do that. Update to the latest version of CopyTrans […]
How to unlock iPhone and trust computer?
Connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the computer before the connection can be established. The prompt message appears on the iPhone and is designed to prevent unauthorized computers to access your iPhone data. This is how to unlock the iPhone and trust computer If you have […]
I can’t edit iPhone cloud contacts or groups
Please select: I can’t edit iCloud, Gmail or Yahoo contacts or groups I can’t edit Exchange contacts or groups Edit iPhone contacts and groups synced with iCloud, Gmail or Yahoo CopyTrans Contacts can now edit iCloud, Gmail and Yahoo iPhone contacts and groups. Here’s how to do that. Update to the latest version of CopyTrans […]
CopyTrans Contacts doesn’t see my iPhone contacts
In most situations, the issue can be resolved with one of the following suggestions: Be patient Upon launching the program for the first time, please be patient and wait until CopyTrans Contacts finishes loading all your data. At this point, the program is pulling all the contacts, messages, notes, etc. from your iPhone and forming […]
My iPod / iPhone / iPad is disconnected. What should I do?
If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]
Why is my iPhone calendar not shown in CopyTrans Contacts?
Are calendars on your iPhone sourced from iCloud, Gmail or Yahoo? To show cloud calendars synced with these services within CopyTrans Contacts please follow the instructions below. If your iPhone calendar is sourced from Exchange or Hotmail, please refer to these directions instead. My iPhone Calendar is synced with iCloud, Gmail or Yahoo For CopyTrans […]
I don’t see iPhone text messages in CopyTrans Contacts
Loading conversations might take CopyTrans Contacts a while. The loading time depends on the number of messages in your threads. However, if you don’t see your iPhone texts in CopyTrans Contacts after the program has finished loading data, this guide will come in handy. Fist of all, please make sure that: Your software is up […]
How to fix MSI service encountered a fatal error when installing iphone drivers?
This article addresses what to do if when installing the iPhone drivers via CopyTrans Drivers Installer, you get the error message: “The MSI service encountered a fatal error” or “The Windows Installer service could not be accessed”. Alternatively, if installing iTunes on your PC, you get this message: “Error:-1603 fatal error during installation consult windows […]
Why do CopyTrans programs ask me for a password?
If you are here, it probably means that you were trying to use CopyTrans Shelbee or CopyTrans Contacts and got a prompt for entering your iOS backup password. Maybe you do not even remember setting it. If this is indeed what happened, this short guide is for you. It will explain what an iOS backup […]