This article will show you how to proceed if your iPod Touch, iPad or iPhone is not detected or not recognized. Before you follow the troubleshooter, please make sure that you are using the latest version of our programs: Watch our YouTube tutorial: Or read the article below: I have iPhone, iPad and iPod Touch […]
Category: Issues
I can’t delete iPhone cloud contacts or groups
Please select: I can’t delete iCloud, Gmail or Yahoo contacts or groups I can’t delete Exchange contacts or groups Delete iPhone contacts and groups synced with iCloud, Gmail or Yahoo CopyTrans Contacts can now delete iCloud, Gmail and Yahoo iPhone contacts and groups. Here’s how to do that. Update to the latest version of CopyTrans […]
How to unlock iPhone and trust computer?
Since iOS 7, connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the PC before the connection can be established. The prompt message appears on the iPhone, iPad or iPod Touch and is designed to prevent unauthorized computers to access your device’s data. This is how to unlock the […]
I can’t edit iPhone cloud contacts or groups
Please select: I can’t edit iCloud, Gmail or Yahoo contacts or groups I can’t edit Exchange contacts or groups Edit iPhone contacts and groups synced with iCloud, Gmail or Yahoo CopyTrans Contacts can now edit iCloud, Gmail and Yahoo iPhone contacts and groups. Here’s how to do that. Update to the latest version of CopyTrans […]
I cannot see my iPhone bookmarks in CopyTrans Contacts
Important: due to little demand, support of bookmarks is presently disabled by default. However, if you want to use this feature, refer to this article. Please note that currently iPhone bookmarks synced with iCloud are not seen by CopyTrans Contacts because of an iPhone limitation. However, it is possible for CopyTrans Contacts to see your […]
CopyTrans Contacts doesn’t see my iPhone contacts
In the vast majority of cases, you can solve this issue quickly as described below: If your iPhone is synced with iCloud, Gmail, or Yahoo accounts: Please set up iCloud, Gmail, or Yahoo account in CopyTrans Contacts by following this guide. If your iPhone is synced with Exchange: The latest version of CopyTrans Contacts supports […]
My iPod / iPhone / iPad is disconnected. What should I do?
If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]
Why is my iPhone calendar not shown in CopyTrans Contacts?
Are calendars on your iPhone sourced from iCloud, Gmail or Yahoo? To show cloud calendars synced with these services within CopyTrans Contacts please follow the instructions below. If your iPhone calendar is sourced from Exchange or Hotmail, please refer to these directions instead. My iPhone Calendar is synced with iCloud, Gmail or Yahoo For CopyTrans […]
How to restore a previous version of the address book or calendar?
This quick guide shows how to restore iPhone contacts or calendars from a backup created by CopyTrans Contacts. If you accidentally delete one or more of your iPhone contacts or calendar events, or make unintended changes, you can always restore the address book and/or calendars thanks to CopyTrans Contacts. Run CopyTrans Contacts and go to […]
I am getting an error message: “Failed to save contacts/calendars” in CopyTrans Contacts
If you have received one of the following error messages: “Failed to save contacts” or “Failed to save calendars” when trying to use CopyTrans Contacts with your iPhone, iPad, or iPod Touch, you can resolve the issue by turning the device off and then switching it on again. To do so, simply press and hold […]