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If you don’t see iPhone text messages in CopyTrans Contacts after standing-by for a few minutes, please make sure to follow these steps to resolve the issue:

  1. Ensure you are running the very latest version of CopyTrans Contacts. Follow these instructions to update the program.

  2. Disconnect the iPhone from the PC.

  3. On the iPhone navigate to Settings and enable “Airplane Mode”.

  4. Make sure to close ALL open apps. To close open apps on iOS 7 and higher, simply double click the home button and swipe with your finger from the bottom to the top of the screen. close apps ios7
    In iOS 6, double clicking on the home button reveals a row of apps below the dock. Tap and hold an app until it starts to wiggle. Tap on the red badge with a line through it, to kill the app. Repeat the process until all open apps have been closed. ios6 close apps

  5. Next, restart your iPhone as explained in this article.

  6. Please clear as much space as possible on your iPhone by navigating to Settings > General > Usage and deleting any apps or app documents that you rarely use or don’t need.

  7. On your PC, ensure that you have plenty of free space on the principal hard drive (which usually is marked by the letter C:\).

  8. Run CopyTrans Contacts and reconnect the iPhone to the PC. Stand-by for the program to load all iPhone data. Please do not cancel the iPhone SMS loading process even if the counter seems to restart. Stand by until the messages will load for 100%

If the issue persists, contact our Support Team by sending us your program log files. We will investigate the issue and contact you the same day.

By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.