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Loading conversations might take CopyTrans Contacts a while. The loading time depends on the number of messages in your threads. However, if you don’t see your iPhone texts in CopyTrans Contacts after standing-by for more than 20 minutes, please follow the steps below to resolve the issue.

  1. Check that you are running the very latest version of CopyTrans Contacts and update, if required. These instructions will help you update.Update CopyTrans Contacts

  2. Disconnect your iPhone from the PC and reboot your computer.

  3. Next, restart your iPhone as explained in this guide.

  4. On your iPhone, navigate to Settings > General > Restrictions and hit disable restrictions (if they were enabled). You’ll be asked to enter your passcode for this. Disable restrictions on your iPhone to see all your messages

  5. Open CopyTrans Contacts and reconnect your device to check if the problem is fixed.

  6. If not, clear as much space as possible on your iPhone by deleting big apps that you use rarely (later you can redownload them from the AppStore). You can also remove some of your videos that you don’t need.

  7. Also check how much free disk space you have on the main hard drive of your computer (which is usually marked with C:\). Free up some space, if there’s less than 500 Mb.

  8. After this, refresh CopyTrans Contacts (simultaneously press ctrl + alt + R) or reconnect your device to check if now all your messages are loading.

  9. Stand-by for the program to load all iPhone data. Please do not cancel the iPhone SMS loading process even if the counter seems to restart. Stand by until the messages will load for 100%

If the issue persists, contact our Support Team by sending us your program log files. Our Support will contact you within 24 hours. We’ll do our best to sort it out for you.

By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.