how to fix iphone not recognized

Solved: computer and iTunes not recognizing iPhone. All you need to know to get it fixed.

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I installed iTunes but the iPhone is still not recognized

First, check whether the Apple Mobile Device service is running:

  1. Make sure you are logged in as administrator on the PC and temporarily disable your antivirus software
  2. Click on the Windows Start button and in the search box type services.msc start menu with services.msc in the search box
  3. Hit the Enter key on your keyboard
  4. In the newly-opened Services window, find “Apple Mobile Device Service”, right-click and choose “Properties” windows services window focused on apple mobile device service
  5. From the Properties window, confirm that the service is started and that its startup type is set to “Automatic” amd service properties window
  6. If needed click “Apply”
  7. Restart iTunes

Second, check whether the the Apple Mobile Device USB Driver is installed and active

  1. Make sure you are logged in as administrator on the PC
  2. Connect the iPhone and be sure iTunes is closed
  3. Click on the Windows Start button and in the search box type device manager
  4. When you see “Device Manager” entry selected in the Start menu press the Enter key device manager selected in start menu
  5. In the newly opened Device Manager window, scroll down to “Universal Serial Bus controllers” category and open it. Make sure you see the “Apple Mobile Device USB Driver” listed device manager window with apple mobile device USB driver selected

    If you don’t see the Apple Mobile Device USB Driver, this means that the iOS drivers are not installed. Install the iOS drivers.

If you see a “!” next to the Apple Mobile Device USB Driver entry, right-click on the entry and choose “Enable”. right-click menu to enable AMD USB device

If you see a “?” next to the Apple Mobile Device USB Driver, right-click on it and choose “Uninstall”.

  • From the newly-opened window, click OK and hang-on until the device is uninstalled windows prompt to uninstall driver
  • Next, right-click on “Universal Serial Bus controllers” and choose “Scan for hardware changes” device manager scan for hardware changes

    Windows will now try to automatically install the needed drivers and will attempt to detect the iPhone.

Alternative solution

  1. Open Control Panel and under Hardware and Sound choose “View Devices and Printer”.Open Control Panel and under Hardware and Sound choose "View Devices and Printer"
  2. Under “Unspecified” you will see “Apple iPhone” Under "Unspecified" you will see "Apple iPhone"
  3. Right click on Apple iPhone and choose Troubleshoot.

    TIP: Sometimes there might be not Apple Mobile device but Apple Mobile Device Ethernet and Apple Mobile Device USB Driver.Right click on Apple Mobile Device USB Driver and choose Troubleshoot. After it’s done, the Apple iPhone will appear. Continue with the step 3. Right click on Apple iPhone and choose Troubleshoot

  4. Restart the PC

I have a problem installing the iOS drivers

If you are being returned an MSI error while installing the drivers with the CopyTrans Drivers Installer, please follow this troubleshooting tutorial.

I have a problem installing iTunes

To begin with, some folks have trouble installing or re-installing iTunes. There are two major iTunes installation errors:

  • “Service Apple Mobile Device Service failed to start”. In this case, check whether the Apple Mobile Device Service is running, then retry the installation apple mobile device amd service failed to start
  • “iTunes was not installed correctly. Error 7 (Windows error 127)”. In this case you need to 1) fully uninstall iTunes, 2) restart your PC, then, 3) re-install iTunes

If iTunes installation still fails, attempt to find and fix corrupt Windows system components by following this tutorial.

These were both some basic and more advanced techniques that we know have helped folks get their iPhone recognized by the PC and iTunes.

Watch the 3-minute video tutorial

Your take

Did you sort out your problem using another method? Why not tell us in the comments section below? We’ll be happy to add the solution to the list.

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