Apple fans often encounter an obstacle when their computer doesn’t recognize iPhone. The problem may occur due to a bunch of reasons, ranging from a faulty connection to misbehaving drivers. We will show you how to connect your phone to your computer and avoid the majority of fundamental issues. Let’s get started! My problem is: […]
I get an error message stating that my iPod library could not be found
Select one of the options: I am using my iPod / iPhone / iPad for the first time I already used my iPod / iPhone / iPad with CopyTrans Manager I already used my iPod / iPhone / iPad but I have never used CopyTrans Manager I am using my iPod / iPhone / iPad […]
A required component for iPhone and iPod Touch support failed to start
In most cases, this error is due to your antivirus or firewall software preventing our products from connecting to your iPod Touch or iPhone. Below is a list of the most frequently used firewalls, with instructions on how to configure them in order to allow our products access to your device. McAfee Personal Firewall (as […]
Trust computer iPhone
The iPhone trust computer alert is an important security measure on your iPhone, iPad, or iPod Touch. It will ask you to allow the computer to access data on your device before you can use it. The prompt message appears on the iPhone and prevents unauthorized computers from accessing your iPhone data. Issues that users […]
Listing of iPod tracks is long and displays a new window
If listing iPhone/iPod tracks takes a very long time, this means that your iPod/iPhone library was either not found or is severely corrupted. Luckily, CopyTrans bypasses this limitation and automatically searches for all tracks that can be found on the iPod. The backup is created as usual except that the metadata such as playlists, ratings, […]
My iPod / iPhone / iPad is disconnected. What should I do?
If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]
How to sync iTunes to iPhone
Our users occasionally ask us how to sync iTunes to iPhone. The issue occurs when you connect your iPhone or iPod to iTunes and iPhone fails to sync with iTunes. Can’t transfer music to iPhone from iTunes? This might be why: ❗ The music is not authorized by Apple music; ❗ Your iPhone storage is […]
How to fix MSI service encountered a fatal error when installing iphone drivers?
This article addresses what to do if when installing the iPhone drivers via CopyTrans Drivers Installer, you get the error message: “The MSI service encountered a fatal error” or “The Windows Installer service could not be accessed”. Alternatively, if installing iTunes on your PC, you get this message: “Error:-1603 fatal error during installation consult windows […]
CopyTrans not working: iTunes library sync issue
Cannot transfer songs or videos to your PC or iTunes library because CopyTrans not working? Are you experiencing an iTunes library sync issue with CopyTrans? In the vast majority of times, the problem is related to the iPhone or a PC misconfiguration and not directly to CopyTrans. Click on the statement that describes your issue […]
How to fix iPod corruption errors?
Old iPod devices such as iPod Classic and early iPod nano are prone to data corruption. Data corruption usually occurs when you unplug the iPod without ejecting it first or if you drop the iPod while the hard drive is spinning (hard drive disk errors). Corruption errors can cause the iPod to freeze and may […]