This article will show you how to proceed if your iPod Touch, iPad or iPhone is not detected or not recognized. Before you follow the troubleshooter, please make sure that you are using the latest version of our programs: Watch our YouTube tutorial: Or read the article below: I have iPhone, iPad and iPod Touch […]
Category: Issues
I get an error message stating that my iPod library could not be found
Please select: I am using my iPod / iPhone / iPad for the first time I already used my iPod / iPhone / iPad with CopyTrans Manager I already used my iPod / iPhone / iPad but I have never used CopyTrans Manager I am using my iPod / iPhone / iPad for the first […]
A required component for iPhone and iPod Touch support failed to start
In most cases, this error is due to your antivirus or firewall software preventing our products from connecting to your iPod Touch or iPhone. Below is a list of the most frequently used firewalls, with instructions on how to configure them in order to allow our products access to your device. McAfee Personal Firewall (as […]
How to unlock iPhone and trust computer?
Connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the computer before the connection can be established. The prompt message appears on the iPhone and is designed to prevent unauthorized computers to access your iPhone data. This is how to unlock the iPhone and trust computer If you have […]
Listing of iPod tracks is long and displays a new window
If listing iPhone/iPod tracks takes a very long time, this means that your iPod/iPhone library was either not found or is severely corrupt. Luckily CopyTrans bypasses this limitation and automatically searches for all tracks that can be found on the iPod. Backup is done as usual except that meta-data such as playlists, ratings, playcounts, … […]
My iPod / iPhone / iPad is disconnected. What should I do?
If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]
iTunes won’t sync songs to iPhone or iPod
This troubleshooting article explains how to fix the issue of iTunes not syncing songs back to your iPhone or iPod. In most cases, the problem is caused by misconfigured iTunes sync settings for your iPhone or iPod. The guide works with all iPhone models including iPhone 6s and all versions of iTunes, including iTunes 12. […]
How to fix MSI service encountered a fatal error when installing iphone drivers?
This article addresses what to do if when installing the iPhone drivers via CopyTrans Drivers Installer, you get the error message: “The MSI service encountered a fatal error” or “The Windows Installer service could not be accessed”. Alternatively, if installing iTunes on your PC, you get this message: “Error:-1603 fatal error during installation consult windows […]
CopyTrans is unable to copy songs or videos to iTunes or to my PC
In the vast majority of times, the problem is related to the iDevice or to a PC misconfiguration and not directly to CopyTrans. In most cases, the issue can be resolved by following one or more of the solutions below: Click on the line which describes your problem most accurately Click on the statement which […]
I don’t see all my tracks in CopyTrans
If you don’t see some or all of your iPhone, iPad or iPod touch music tracks in the main CopyTrans window, please read the below article. CopyTrans will not display: tracks purchased from the iTunes Store that are not saved locally (offline) on the iDevice tracks synced with iCloud Music Library and sourced from Apple […]