How to unlock iPhone and trust computer?

Connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the computer before the connection can be established. The prompt message appears on the iPhone and is designed to prevent unauthorized computers to access your iPhone data. This is how to unlock the iPhone and trust computer If you have […]

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Listing of iPod tracks is long and displays a new window

If listing iPhone/iPod tracks takes a very long time, this means that your iPod/iPhone library was either not found or is severely corrupt. Luckily CopyTrans bypasses this limitation and automatically searches for all tracks that can be found on the iPod. Backup is done as usual except that  meta-data such as playlists, ratings, playcounts, … […]

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My iPod / iPhone / iPad is disconnected. What should I do?

If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]

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iTunes won’t sync songs to iPhone or iPod

This troubleshooting article explains how to fix the issue of iTunes not syncing songs back to your iPhone or iPod. In most cases, the problem is caused by misconfigured iTunes sync settings for your iPhone or iPod. The guide works with all iPhone models including iPhone 6s and all versions of iTunes, including iTunes 12. […]

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How to fix iPod corruption errors?

Old iPod devices such as iPod Classic and early iPod nano are prone to data corruption. Data corruption usually occurs when you unplug the iPod without ejecting it first or if you drop the iPod while the hard drive is spinning (hard drive disk errors). Corruption errors can cause the iPod to freeze and may […]

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