The best laid plans of mice and men… are sometimes screwed up by iTunes restore. In case the process didn’t go as planned, you might not be able to restore your data from the backup later. Instead, you will see a message: “iPhone could not be restored“. You may also receive an error code: iPhone error 4013, 4014, 9 or 5.
Sadly, iTunes does not validate backups upon creation, which can have dire consequences for iPhone owners. Here, we will take you through the basic steps to take when iPhone backup restore fails:
- iPhone error 4013, 4014, 9 or 5: troubleshooting
- iPhone won’t restore: extract the data to PC
- BONUS: transfer photos and contacts back to iPhone
iPhone error 4013, 4014, 9 or 5: troubleshooting
There may be several reasons for why you can’t restore your iTunes backup. Before assuming that the backup is corrupt, please follow the simple steps below.
1. Restart your iPhone and PC
First things first: try restarting your iPhone and your PC. Surprisingly, it helps in a number of cases.
2. Update iTunes to the latest version
Updating iTunes may be useful when you get an error message that says “iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone”.
- Launch iTunes
- Choose the Help section of the menu
- Click “Check for updates”. If there is a later version of iTunes, the update process will start automatically.
Alternatively, you will get a message “This version of iTunes is the current version”.
If you downloaded iTunes from Microsoft Store, it will update automatically upon the release of a new version. To make sure you get the latest updates, manually check the Store for iTunes updates.
3. Switch to airplane mode
Sometimes your iPhone won’t restore because it thinks iCloud restore is in progress. Switching to airplane mode will minimize the risk of errors. To enable airplane mode, go to Settings → Airplane mode (can be found under your Apple ID).
4. Change your lightning cable
Please check if the lightning cable that you’re using is MFi certified (meant to be used with iPhone / iPad / iPod). MFi certified products have the following logo on the package:
If you use a non-MFi certified cable, backup or restore problems may occur. Please remember that it is always better to use Apple-compatible products while transferring data.
If the cable you are using is MFi certified, make sure that it is not damaged. Here’s one example of what it should not look like:
If possible, try using a different cable in any case.
5. Restore using another USB port or another computer
After checking the condition of the USB cable, check your USB port for failures. To do so, connect your lightning cable to another USB port.
If you have a chance, try restoring your iPhone on a different computer to rule out problems with your PC. To do so, transfer iPhone backup to another computer using an external drive, local network or NAS. Don’t know where your backup files are? Use CopyTrans Backup Extractor.
6. Double-check the passcode
Unlocking is necessary when backing up and restoring iPhone. Check whether the entered passcode is correct. If can’t restore iPhone because of password issues, see the Apple’s official article. Also, in certain iOS versions there may be issues with backup and restore processes unless your passcode is completely switched off. See how to disable your passcode.
7. Check your antivirus
If difficulties occur in the process or at the end of restore or your device is not recognized, try disabling antivirus until the restore procedure is complete. For more information on interaction between iTunes and security software, see Apple’s guide.
Tried it all and still can’t take control over your backups? The next part of our article is about dealing with backups that went rogue.
iPhone won’t restore: extract the data to PC
If the steps above didn’t help, the backup is probably damaged, meaning you can’t restore from it. But there might still be a chance to save the data! For this, we offer our own program: CopyTrans Backup Extractor.
You may still save your data with CopyTrans Backup Extractor, which will:
Here is what to do when you can’t restore your iPhone:
Download and install CopyTrans Backup Extractor:
Download CopyTrans Backup Extractor
- Run the program. If you want to access iCloud backups as well, log in to iCloud as shown in the screenshot. Once ready, click on “Find Backups”.
After a while, you will see the list of all the backups available to you on PC or in iCloud.
Choose the one you need. You may be asked for a backup password. What password?
☁️ iCloud backups will be marked with a cloud icon and they are never password-protected.
- Choose the type of data you need or select “Extract everything”. You will be asked to select the destination folder.
- Wait for the iPhone data extraction to complete.
- CopyTrans Backup Extractor rescued everything it could from the backup!
If you need help installing the program, refer to the installation guide.
With any luck, you’ve now combated iPhone restore errors 4013, 4014, 9 or 5. If you would like to transfer the extracted pictures, contacts or other types of data to your iPhone now, we know how to help you.
Transfer photos and contacts back to iPhone
After you’ve extracted data from a corrupt iPhone backup to PC, you can transfer part of it back.
Use CopyTrans Photo to transfer photos to iPhone:
Use CopyTrans Contacts to transfer contacts to iPhone:
⭐ You can also transfer calendars and notes with the same tool.See CopyTrans Contacts!
This is all for dealing with a corrupt iPhone backup! To avoid iPhone error 4013 in the future, make sure to make a properly validated backup.