A new way to fix iPhone error 4013

iPhone error 4013

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The best laid plans of mice and men… are sometimes screwed up by iTunes restore. In case the process didn’t go as planned, you might not be able to restore your data from the backup later. Instead, you will see a message: “iPhone could not be restored“. You may also receive an error code: iPhone error 4013, 4014, 9 or 5.

iPhone could not be restored message

Sadly, iTunes does not validate backups upon creation, which can have dire consequences for iPhone owners. Here, we will take you through the basic steps to take when iPhone backup restore fails:

iPhone error 4013, 4014, 9 or 5: troubleshooting

There may be several reasons for why you can’t restore your iTunes backup. Before assuming that the backup is corrupt, please follow the simple steps below.

1. Restart your iPhone and PC

First things first: try restarting your iPhone and your PC. Surprisingly, it helps in a number of cases.

2. Update iTunes to the latest version

Updating iTunes may be useful when you get an error message that says “iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone”.

  1. Launch iTunes
  2. Choose the Help section of the menu
  3. Click “Check for updates”. If there is a later version of iTunes, the update process will start automatically.
    Alternatively, you will get a message “This version of iTunes is the current version”.
  4. Manual check for updates in iTunes

If you downloaded iTunes from Microsoft Store, it will update automatically upon the release of a new version. To make sure you get the latest updates, manually check the Store for iTunes updates.

3. Switch to airplane mode

Sometimes your iPhone won’t restore because it thinks iCloud restore is in progress. Switching to airplane mode will minimize the risk of errors. To enable airplane mode, go to Settings → Airplane mode (can be found under your Apple ID).

Settings screenshot

4. Change your lightning cable

Please check if the lightning cable that you’re using is MFi certified (meant to be used with iPhone / iPad / iPod). MFi certified products have the following logo on the package:

MFI certification logo

If you use a non-MFi certified cable, backup or restore problems may occur. Please remember that it is always better to use Apple-compatible products while transferring data.

If the cable you are using is MFi certified, make sure that it is not damaged. Here’s one example of what it should not look like:

A damaged lightning cable

If possible, try using a different cable in any case.

5. Restore using another USB port or another computer

After checking the condition of the USB cable, check your USB port for failures. To do so, connect your lightning cable to another USB port.

If you have a chance, try restoring your iPhone on a different computer to rule out problems with your PC. To do so, transfer iPhone backup to another computer using an external drive, local network or NAS. Don’t know where your backup files are? Use CopyTrans Backup Extractor.

6. Double-check the passcode

Unlocking is necessary when backing up and restoring iPhone. Check whether the entered passcode is correct. If can’t restore iPhone because of password issues, see the Apple’s official article. Also, in certain iOS versions there may be issues with backup and restore processes unless your passcode is completely switched off. See how to disable your passcode.

7. Check your antivirus

If difficulties occur in the process or at the end of restore or your device is not recognized, try disabling antivirus until the restore procedure is complete. For more information on interaction between iTunes and security software, see Apple’s guide.

Tried it all and still can’t take control over your backups? The next part of our article is about dealing with backups that went rogue.

iPhone won’t restore: extract the data to PC

If the steps above didn’t help, the backup is probably damaged, meaning you can’t restore from it. But there might still be a chance to save the data! For this, we offer our own program: CopyTrans Backup Extractor.

You may still save your data with CopyTrans Backup Extractor, which will:

Don’t lose heart. Using CopyTrans Backup Extractor, you can:

⚡ find iPhone backups on your PC, wherever they are;
⚡ find iPhone backups in iCloud;
extract iPhone backup data (photos, messages, etc.) to computer;

Here is what to do when you can’t restore your iPhone:

  1. Download and install CopyTrans Backup Extractor:

  2. Download CopyTrans Backup Extractor

    If you need help installing the program, refer to the installation guide.

  3. Run the program. If you want to access iCloud backups as well, log in to iCloud as shown in the screenshot. Once ready, click on “Find Backups”.
    Find iPhone backups with CopyTrans Backup Extractor
  4. After a while, you will see the list of all the backups available to you on PC or in iCloud.

    Choose the one you need. You may be asked for a backup password. What password?

    ☁️ iCloud backups will be marked with a cloud icon and they are never password-protected.

    Enter the backup password in CopyTrans Backup Extractor

  5. Choose the type of data you need or select “Extract everything”. You will be asked to select the destination folder.
    Select data types to extract with CopyTrans Backup Extractor
  6. Wait for the iPhone data extraction to complete.
    rescue data after iPhone error 4013
  7. CopyTrans Backup Extractor rescued everything it could from the backup!
    Data extracted to PC from a corrupt iOS backup

With any luck, you’ve now combated iPhone restore errors 4013, 4014, 9 or 5. If you would like to transfer the extracted pictures, contacts or other types of data to your iPhone now, we know how to help you.

Transfer photos and contacts back to iPhone

After you’ve extracted data from a corrupt iPhone backup to PC, you can transfer part of it back.


Use CopyTrans Photo to transfer photos to iPhone:

See CopyTrans Photo!

Use CopyTrans Contacts to transfer contacts to iPhone:

Transfer contacts to iPhone

⭐ You can also transfer calendars and notes with the same tool.

See CopyTrans Contacts!

This is all for dealing with a corrupt iPhone backup! To avoid iPhone error 4013 in the future, make sure to make a properly validated backup.

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By Maria CopyTrans

Maria is our tech support specialist who takes a particular delight in languages, games, experiments and concert whistling. Tweet tweet.