This article will show you how to proceed if your iPod Touch, iPad or iPhone is not detected or not recognized. Before you follow the troubleshooter, please make sure that you are using the latest version of our programs: Watch our YouTube tutorial: Or read the article below: I have iPhone, iPad and iPod Touch […]
Category: Issues
How to unlock iPhone and trust computer?
Connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the computer before the connection can be established. The prompt message appears on the iPhone and is designed to prevent unauthorized computers to access your iPhone data. This is how to unlock the iPhone and trust computer If you have […]
My iPod / iPhone / iPad is disconnected. What should I do?
If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]
iPhone apps backup failed while using CopyTrans Apps
If you are the last of those lucky Mohicans still using iOS 8 and earlier, the troubleshooter below is for you. How to troubleshoot: In some cases the backup of one or multiple iPhone, iPad, or iPod Touch apps fails because of a connection error between your iOS device and the PC/program. Please follow the […]
The backup of my iPhone apps is incomplete
If your iPhone, iPad or iPod Touch is still using iOS 8 and earlier, the troubleshooter below is for you. How to troubleshoot: In some cases it may happen that the backup of your iPhone, iPad or iPod Touch apps is incomplete. This means that certain app files could not be backed up. The following […]
Managing apps under iOS 9 with CopyTrans Apps
With iOS 9 and further, Apple has scrapped apps backup functionality. This means that neither iTunes, nor CopyTrans Apps support the backup of apps for iPhone, iPad and iPod touch running iOS 9 and higher. Will I be able to continue using CopyTrans Apps with iOS 9 and iOS 10? Yes. Despite the iOS 9 […]
Themida error: a debugger has been found running in your system
This article briefly explains what to do if you are no longer able to use any CopyTrans program due to the following error message, which appears when you start CopyTrans Control Center and prevents you from going any further: “A debugger has been found running in your system. Please unload it from your memory and […]