Preparing the log files to contact Support

Our Support Team will be much more efficient when helping you if you take a minute to prepare the needed files and explain your problem correctly. Please follow these simple steps to generate the log files: Download our Log File Packer: Once saved on your PC, start the Log File Packer and click “Generate log […]

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How can I contact CopyTrans?

If you have a question about any CopyTrans program or need help, please follow these quick directions: The fastest way to find an answer is to check out the Frequently Asked Questions which include informative and easy to follow user guides as well as powerful troubleshooting resources to address your question. If you failed to […]

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How to retrieve iOS music and photo libraries?

This article explains how to extract the iOS music and photo databases from your device when asked to do so by our customer support team. If you are looking for a user guide to back up your music to iTunes or a folder on your hard drive, please check this article. Extract the music, photo […]

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Can I contact CopyTrans by phone?

Thank you for using CopyTrans programs. In order to keep our product prices as low as possible, we do not provide assistance by phone but our email support is quick and efficient. We answer all support queries within 24 hours. If you have a question about any CopyTrans program or need help, please follow these […]

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What does the MS Info file contain?

The MS Info is a separate file that we advise you to include with the CopyTrans program log files. The file provides a general overview of a computer’s system specifications as well as detailed information on the PC’s hardware components and installed software. We can often help you better troubleshoot the problem you experience with […]

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