Preparing the log files to contact Support

Hello! If you are here – you need our help. The first step to take is to prepare your log files and send them to us along with the problem description. Please find more information below: What are log files? How to generate log files? Am I safe sending log files? I don’t want to […]

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How can I contact CopyTrans?

If you have a question about any CopyTrans program or need help, please follow these quick directions: The fastest way to find an answer is to check out the Frequently Asked Questions which include informative and easy to follow user guides as well as powerful troubleshooting resources to address your question. If you failed to […]

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How to retrieve iOS music and photo libraries?

This article explains how to extract the iOS music and photo databases from your device when asked to do so by our customer support team. If you are looking for a user guide to back up your music to iTunes or a folder on your hard drive, please check our guide togetting started with CopyTrans. […]

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What does the MS Info file contain?

The MS Info is a separate file that we advise you to include with the CopyTrans program log files. The file provides a general overview of a computer’s system specifications as well as detailed information on the PC’s hardware components and installed software. We can often help you better troubleshoot the problem you experience with […]

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