Preparing the log files to contact Support

The log files consist of several text documents in a zip file. Each text document contains basic non-revealing information about the use of CopyTrans programs on your PC. For example, how many times you ran CopyTrans, which actions you took, which button you pressed have caused the error message, etc. Important: there’s no way the […]

Read article

How can I contact CopyTrans?

If you have a question about any CopyTrans program or need help, please follow these quick directions: The fastest way to find an answer is to check out the Frequently Asked Questions which include informative and easy to follow user guides as well as powerful troubleshooting resources to address your question. If you failed to […]

Read article

How to retrieve iOS music and photo libraries?

This article explains how to extract the iOS music and photo databases from your device when asked to do so by our customer support team. If you are looking for a user guide to back up your music to iTunes or a folder on your hard drive, please check this article. Extract the music, photo […]

Read article

Can I contact CopyTrans by phone?

Thank you for using CopyTrans programs. In order to keep our product prices as low as possible, we do not provide assistance by phone but our email support is quick and efficient. We answer all support queries within 24 hours. If you have a question about any CopyTrans program or need help, please follow these […]

Read article

What does the MS Info file contain?

The MS Info is a separate file that we advise you to include with the CopyTrans program log files. The file provides a general overview of a computer’s system specifications as well as detailed information on the PC’s hardware components and installed software. We can often help you better troubleshoot the problem you experience with […]

Read article