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With the new custom restore feature, you can selectively restore data to your new device, e.g. restore only contacts, photos or messages to an iPhone. However, there are certain limitations that you should know about before making a Custom restore with CopyTrans Shelbee.

Unencrypted backup

Some data might not be transferred unless the backup is encrypted, e.g. Wi-Fi passwords won’t be transferred. For the complete and secure Custom restore, we highly recommend enabling backup encryption on both devices.

  1. In CopyTrans Shelbee navigate to Backup > Full backup and click the “Encryption” button.
    When selecting an option to back up your iPhone, choose encryption tab to encrypt your device.

  2. Add a password. To secure your iPhone backup with a password, (1) click the “Add a password” tab, (2) create and confirm your password, (3) click “Apply” and (4) initialize the backup by clicking “Start”.
    Add a password and confirm it. Hit start to continue with the backup.

Cloud contacts, calendars, and notes

If you want to selectively restore cloud contacts, calendars, or notes to a new device, please make sure to also select Accounts. This is important because otherwise not all the data will be transferred.

NOTE: you need at least 3GB of free space on your devise to perform Selective restore.

Select Accounts for full contacts, notes, and calendars transfer to a new device


Sometimes CopyTrans Shelbee can’t download an app due to different factors like poor internet connection.

Some apps may not be installed automatically, so you will need to re-download the failed to download apps from the App Store after the restore is finished. As soon as you download the app on your device, the app data will be automatically restored. For example, if you redownload Candy Crush Saga, your scores will be transferred.

Some app documents (e.g. movies in VLC for Mobile), Photo Library, and Music Library won’t be transferred. Please see what does a CopyTrans Shelbee backup include.

  1. To know which apps failed to download, click on the “Save the list of apps” button:
    Click save the list of apps to know which apps you need to download after the restore

  2. Choose the folder where you will keep the list of apps and hit “Save”.
    Navigate to the location where you want to save the list of apps

  3. After that, a window will open automatically showing you the apps you need to download again to your device.
    Download the apps that appeared in the app list

  4. Go to App Store and search for the app. When found, click on the cloud symbol to download it back.
    Download the app from the App Store

Supported iOS versions

СopyTrans Shelbee supports all iOS versions starting from iOS 9 till the very last iOS.

Prior to the restore, make sure that the iOS version of the destination device is at least the same as the iOS version of the backup.

That is, if you make a backup of an iPhone running iOS 11, you won’t be able to restore to an iPhone with iOS 10. However, if you have an iOS 10 backup, you can easily restore to a device running iOS 11.

Make sure that your device is running the latest version of iOS to perform custom restore from a backup.

Avatar for Marika CopyTrans
By Marika CopyTrans

Marika (pronounce like 'Merica) dreams of saving the world from boredom. Fairly believes that she was the one for the part of Wonder Woman in DC movies, but for now she is eager to make your CopyTrans journey remarkable.