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Follow the below troubleshooting guide in the event that CopyTrans Photo shows fewer photos in your Camera Roll than what you see on the iPhone itself. In the vast majority of cases, the problem is caused by the fact that you enabled iCloud Photo library on your iPhone. incorrect camera roll photo count

How to select all photos in iCloud and download all photos to PC

  1. To download and delete all photos and videos you have in iCloud, use our free tool, CopyTrans Cloudly
    Download iCloud photos

  2. Run CopyTrans Cloudly. You will see a login screen. Enter your Apple ID and password.
    Enter Apple ID and password

  3. If you have a two-factor authentication enabled, make sure to allow the connection on your device:
    Apple ID sign in requested

  4. Enter the code you received on your device:
    Apple ID verification code
    Two factor authentication

  5. Wait until your iCloud Photo Library is loaded. You will see the main app screen after. To download all photos and videos from iCloud, click “Download”:
    Click download

  6. Select which folder you want to download your library to:
    Select folder

  7. Voila! All you need to do now is wait until all your photos and videos are downloaded.
    Download in progress

How to disable iCloud Photo library on iPhone

To disable iCloud Photo Library, navigate to the iPhone Settings > iCloud > Photos and toggle the “iCloud Photo Library” switch from ON to OFF. disable icloud photo library on iphone

Note

If you already had iCloud Photo Library inactive, and CopyTrans Photo still displayed less photos in the Camera Roll than on the iPhone itself, then the problem lies somewhere else. In this case, please get in touch with the CopyTrans support team directly.

Now start CopyTrans Photo once again and connect the iPhone. CopyTrans Photo will list all your iPhone Camera Roll photos. camera roll count in copytrans photo

“Optimize iPhone Storage” vs “Download and Keep Originals”

If when disabling iCloud Photo Library, you are prompted to remove some photos, this means that you had the “Optimize iPhone Storage” option enabled. optimize iphone storage option ticked

You can go ahead and tap “Remove from iPhone” as the photos that are removed are merely low-resolution copies of your actual photos which are now stored in your iCloud account on iCloud.com. remove low res photos from iphone

How to download my full-resolution photos back to my iPhone

  1. To download the original photos back to the iPhone from your iCloud account, temporarily enable iCloud Photo Library and tap “Download and Keep Originals” download full-resolution photos from icloud to iphone

  2. Now open the iPhone Photos app and watch as your original photos are being downloaded on the iPhone. This may take some time photos in camera roll with cloud icon

  3. Once the photo download is complete, disable iCloud Photo Library. disable icloud photo library on iphone

See why enabling iCloud Photo Library may not be a good idea in the first place:

Photos no longer updating: How iCloud Photo Library took hostage of my iPhone photos

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By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.