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This article addresses the most common activation errors. If you haven’t already followed the activation guide, we recommend you check it out first.

Select your question:

I have not received my activation code yet

Your activation details are automatically displayed in your browser within 5 minutes after purchase. In addition, an email containing your activation details is sent within 15 minutes after your purchase.

Our email does not always manage to get to your inbox because of your ISP/email spam filtering settings. Please, check your Spam/Junk folder.

You can get a copy of your activation details at any time by visiting our license page below and using the same email address you used when purchasing:

Get a copy of your activation details

Issues with the activation code

Below are the most common issues with the activation code:

  • The activation code is for another product. This means you are trying to activate CopyTrans with your CopyTrans Contacts code or CopyTrans Photo with your CopyTrans TuneSwift code… You get the idea.

  • The activation code you entered is too short/too long. Double-check the activation code for missing/extra characters.

  • Your first name, last name or activation code code is mistyped. Please copy-paste the activation details you received into the respective activation fields. copy and paste the activation code from your invoice

  • The activation code has expired. If you purchased some time ago, you may have an outdated activation code, use the license page to obtain an activation code for the latest version.

  • The activation is no longer valid. activation code not valid

The following reasons may cause our programs to refuse your activation code:

  • Your purchase was refunded

  • You filed a dispute or a chargeback on the transaction

  • Your license was activated more than 5 times. Learn more on activation limit here

  • You tried to activate with a pirated code

I receive a message “the code you entered is for another language”

When you receive a message “The code you entered is for another language” this means that you have purchased a license from one of our non-English online stores (i.e. the Spanish, French, German, or Japanese store). the code you entered is for another language

If this is the case, please download and install the respective version that you purchased from by clicking on one of the below links, then try to activate once again:

My license is valid, but I’m asked to purchase again

You’ve got a pop-up saying that the 2 years of updates that came with your purchase have now expired. But that can’t be right since you bought yesterday/month ago/a year ago.

A pop up that says that your license has expired

Don’t panic – your activation codes are still valid and you are eligible for free updates till the end of your two-year period.

All you have to do for the software to work is reactivate it:

  1. Close the pop-up window and go to “More” and then choose Activate.tap on more in the upper right corner and choose activate

  2. The pop up will be gone and you will see the familiar setting – your full name, last name, and the activation code. Type your full name, last name and activation codes

  3. Re-enter the code. We strongly recommend you copy and paste all the data straight from the invoice, including your first and last name.
    Sample invoice

  4. TIP: If you don’t have your invoice anymore, you can retrieve your activation codes from here:

    Get a copy of your activation details

  5. Tap on the Activate button and enjoy your full version of CopyTrans software. Click activate and enjoy your software

TIP: If it still doesn’t work it most likely means that the code has expired. But the good news is that you can prolong your license with a 30% discount. Head over to the license page to benefit from this offer.

I have a code for an older version and need one for the latest version

Select one of the options below:

I purchased CopyTrans apps less than two years ago

If you purchased CopyTrans license less than two years ago, your activation codes are still valid and you can benefit from using the latest version of the program. Please, reactivate your program.

In case you have lost your activation code you can retrieve it on this page. An email with your activation details will land in your inbox within the next 5 minutes.

I purchased CopyTrans apps more than two years ago

If your two years of updates has you can either upgrade or stay on the previous version

The above message means that your CopyTrans license is still valid (since it’s a lifetime license) but your two-year period of updates has expired. Now you can repurchase the codes or continue using the previous version.

I still have a problem

If you are still having problems with the activation codes, please contact our Support Team directly.

Avatar for Marika CopyTrans

By Marika CopyTrans

Marika (pronounce like 'Merica) dreams of saving the world from boredom. Fairly believes that she was the one for the part of Wonder Woman in DC movies, but for now she is eager to make your CopyTrans journey remarkable.