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iPhone and iPod Touch users
The iPod Touch and iPhone require drivers to be installed in order for Windows to recognize such devices. These drivers are installed by iTunes and QuickTime.
This process will make sure the drivers are installed correctly:
- IMPORTANT: Unplug your device
- Uninstall iTunes completely
- Reboot your computer
- Install iTunes (reboot if prompted to do so), and complete the startup wizard
- IMPORTANT: Keep your device unplugged
- Close all programs that are likely to connect to your iPhone or iPod Touch
- Launch the product you would like to use
- Make sure your iPhone or iPod Touch is turned on and well charged
- Connect your iPhone or iPod Touch to your PC and try again
Advanced users who do not wish to install iTunes can refer to these instructions:
The following tips can also help if your iPhone/iPod Touch is still not recognized:
- Do not use a USB hub. Please connect your iPhone or iPod Touch directly to your computer and try a different USB cable if available.
- Make sure that you have correctly entered the pin code and deactivated the device autolock feature.
- Add CopyTrans to the "Allowed applications" list in your Firewall settings.
- Make sure you are using the latest version of our products.
If none of the above hints help, you may want to check that your iPhone or iPod Touch is recognized by another computer (make sure not to sync with any iTunes installation on that other computer).
Still not working? Please contact us by email. Our Support team will be more effective if you:
- Tell us which program the problem occurs with,
- Write a short description of your problem and what solution(s) you already tried,
- Attach the log files to the email. Please download this utility, run it and click the "Save log files" button to create an archive named "CopyTrans_Suite_Logs.zipped" containing all our programs log files. It will be stored on your Desktop.
Our support email is: copytrans@copytrans.net. We are looking forward to your email.
iPod users
In most cases, iPods are not recognized because of communication errors. Please read through the following checklist:
- Close all programs that are likely to connect to your iPod
- Make sure your iPod is turned on and well charged
- Connect your iPod directly to your PC and not through a USB Hub
- If possible, try using a different USB cable
The following tips can also help if your iPod is still not recognized:
- Try to reset your iPod as per these instructions (this will not modify its contents).
- Our programs do not recognize Mac formatted iPods. To check if your iPod is Mac formatted, browse your iPod menu as follows: Settings->About->Format and have a look at its formatting. If you don't see "Format", and "Model" is the last info shown in your iPod's screen, you'll know it is Mac formatted. If it is Mac formatted you will need additional software to read it such as MacDrive (won't work for the iPod Touch and iPhone).
If none of the above hints help, you may want to check that your iPod is recognized by another computer (make sure not to sync with any iTunes installation on that other computer).
You may want to have a look at these Apple tips as well.
Still not working? Please contact us by email. Our Support Team will be more effective if you:
- Tell us which program the problem occurs with,
- Write a short description of your problem and what solution(s) you already tried,
- Attach the log files to the email. Please download this utility, run it and click the "Save log files" button to create an archive named "CopyTrans_Suite_Logs.zipped" containing all our programs log files. It will be stored on your Desktop.
Our support email is: copytrans@copytrans.net. We are looking forward to your email.
Sony Vaio users
A dedicated Support entry is available for Sony Vaio users here.
