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This article will help you troubleshoot issues with deleting photos and videos from the Camera Roll of your iPhone, iPad or iPod Touch.

Notes before you begin:

  • CopyTrans Photo doesn’t support deletion of the photos when your iCloud Library is turned on. Here’s how to disable iCloud Photo Library on your iPhone.

  • Photo albums that you have created right on your iOS device can not be processed via CopyTrans Photo or removed from the device due to limitations implemented by Apple.

  • The below guide only refers to deleting Camera Roll photos; if you are experiencing trouble deleting photos from another iPhone album, please refer to a different article on how to delete photos and videos from your iDevice instead.

How to resolve the problem with deleting photos from Camera Roll

  1. Make sure that the iPhone is unlocked and you are on the Home Screen.

    iPhone home screen

  2. Connect the iPhone and hang on for up to 30 seconds.

  3. Now try deleting some Camera Roll photos. Here’s a detailed guide on how to delete photos and videos from your iDevice.
    Delete from Camera Roll in CopyTrans Photo

  4. If the issue persists, please restart your computer, then open “Computer” or “My Computer” where all the connected PC drives are listed and check whether the iPhone is correctly recognized. The iPhone must not appear as a camera. iphone under my computer

    NOTE: if you don’t see your iPhone at all, make sure you have at least a single photo in your Camera Roll by taking one with the iPhone. Then reconnect your device to the PC.

  5. If your iPhone appears as a photo camera icon or another drive symbol different from the true iPhone icon seen above, follow this tutorial: My iPhone, iPod touch, iPad is not recognized or detected as a camera.

Once your iPhone or iPad is recognized correctly by the PC, you will be able to delete photos from the Camera Roll.

By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.