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Note: This article explains how to prepare the log files on Mac. If you use the software on Windows, please refer to the following article.

Our Support Team will be much more efficient when helping you, if you take the time to prepare the needed files
and explain your problem.

Please follow these simple steps to send us your Mac log files:

  1. Open the “Finder”
  2. Click on “User name” in the left sidebar and select the “WindSolutions” folder
  3. Choose all log files in the folder
  4. Create a zip file containing all the log files
  5. Attach the zip file to an email and send it to our Support Team
  6. Make sure you took the time to explain your issue. It will help us help you!

prepare logs on Mac

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By carina

Carina is part of team CopyTrans since 2008 and is always happy to share her passion for web marketing, graphic design & social media. With coffee running through her veins, she enthusiastically dives each day into the depths of the Internet searching for new cool stuff to be shared with you and her team.