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You get this message when running an older version of CopyTrans programs, or if a new device or iOS gets released by Apple.

The latest versions of CopyTrans programs support all iOS versions and iPhone, iPad and iPod models.

Therefore, updating normally solves this problem.

If you have the latest version but still experience the issue, please generate the program log files and contact Support.

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By carina

Carina is part of team CopyTrans since 2008 and is always happy to share her passion for web marketing, graphic design & social media. With coffee running through her veins, she enthusiastically dives each day into the depths of the Internet searching for new cool stuff to be shared with you and her team.