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If you are the last of those lucky Mohicans still using iOS 8 and earlier, the troubleshooter below is for you.

How to troubleshoot:

In some cases the backup of one or multiple iPhone, iPad, or iPod Touch apps fails because of a connection error between your iOS device and the PC/program. Please follow the steps below to resolve the issue.

  1. Disconnect the iPhone, iPad or iPod Touch, close CopyTrans Apps

  2. Start CopyTrans Apps again and re-connect the iDevice

  3. Go to “Settings” as shown in the image below settings right-click menu in copytrans apps main window

  4. From the newly-opened Settings window, click “Restart device” settings window showing button to restart iphone

  5. Keep the iPhone, iPad or iPod Touch connected to your PC and stand-by for the Apple logo to appear on the iDevice screen. After that, the device will automatically re-connect with CopyTrans Apps apple logo on iphone

  6. Close the Settings window and keep the main CopyTrans Apps window open

  7. Unlock the iPhone with your Passcode

  8. Once the apps load in the main CopyTrans Apps window, retry the backup.

If the above mentioned steps do not help, please follow these troubleshooting tips to fix the connection between your iOS device and the PC.

Some apps still fail to back up? Don’t hesitate to contact our Support team.

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By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.