If you are the last of those lucky Mohicans still using iOS 8 and earlier, the troubleshooter below is for you.
Note for iOS 9 and iOS 10 users:
Starting with iOS 9 and further, Apple has restricted what iPhone and iPad users can do with their apps. Today you are no longer able to back up iPhone and iPad apps to your PC at all. This means that we had to disable the backup of apps in CopyTrans Apps.
How to troubleshoot:
In some cases the backup of one or multiple iPhone, iPad, or iPod Touch apps fails because of a connection error between your iOS device and the PC/program. Please follow the steps below to resolve the issue.
Disconnect the iPhone, iPad or iPod Touch, close CopyTrans Apps
Start CopyTrans Apps again and re-connect the iDevice
Go to “Settings” as shown in the image below
From the newly-opened Settings window, click “Restart device”
Keep the iPhone, iPad or iPod Touch connected to your PC and stand-by for the Apple logo to appear on the iDevice screen. After that, the device will automatically re-connect with CopyTrans Apps
Close the Settings window and keep the main CopyTrans Apps window open
Unlock the iPhone with your Passcode
Once the apps load in the main CopyTrans Apps window, retry the backup.
If the above mentioned steps do not help, please follow these troubleshooting tips to fix the connection between your iOS device and the PC.
Some apps still fail to back up? Don’t hesitate to contact our Support team.