If your iPod, iPhone or iPad is recognized by CopyTrans but then after working for a while it suddenly disconnects and disappears, please try the following: Reboot your device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, […]
Category: Issues
How to fix MSI service encountered a fatal error when installing iphone drivers?
This article addresses what to do if when installing the iPhone drivers via CopyTrans Drivers Installer, you get the error message: “The MSI service encountered a fatal error” or “The Windows Installer service could not be accessed”. Alternatively, if installing iTunes on your PC, you get this message: “Error:-1603 fatal error during installation consult windows […]
CopyTrans Troubleshooting
Welcome to CopyTrans support page. It contains a collection of the most common support cases prepared by our customer support agents. You will mostly likely find everything you need on this page. Please use the main Table of contents to navigate through this guide. We recommend you starting from the First Aid section. If your […]
How to fix iPod corruption errors?
Old iPod devices such as iPod Classic and early iPod nano are prone to data corruption. Data corruption usually occurs when you unplug the iPod without ejecting it first or if you drop the iPod while the hard drive is spinning (hard drive disk errors). Corruption errors can cause the iPod to freeze and may […]
How to turn off iCloud Music Library
iCloud Music Library is a versatile tool to keep all your music in sync across all your devices. To use it, you must have a subscription to Apple Music or iTunes Match. However, some users prefer to disable iCloud Music Library to keep their music away from streaming servers as they may be unstable. In […]
Themida error: a debugger has been found running in your system
This article briefly explains what to do if you are no longer able to use any CopyTrans program due to the following error message, which appears when you start CopyTrans Control Center and prevents you from going any further: “A debugger has been found running in your system. Please unload it from your memory and […]
Tracks are grayed and marked with a cloud icon
CopyTrans Manager can read the following file types: .mp3, .m4r, .m4a, .aac, .wav. These may be music files, videos, ringtones or audiobooks that you’ve downloaded directly from PC, from iTunes or purchased through the iTunes Store. The tracks that you’ve bought from the iTunes Store are considered to be cloud music. CopyTrans Manager can see […]
My iPhone, iPod touch, iPad is not recognized or detected as a camera by Windows 10
Users running Microsoft Windows 10 on their PCs often come to us with the following problems: My iPhone, iPad, iPod touch is not recognized by iTunes; My Apple device is incorrectly detected as a camera by Windows 10; My iPhone, iPad, iPod touch is not recognized by CopyTrans programs. All three indicate that iOS drivers […]
Why are my iPhone or iPod tracks in Chinese?
You were using CopyTrans or CopyTrans Manager for ages and it was working perfectly fine. Until now. Today you opened the app and saw that all your tracks are in Chinese. Suddenly your Music Library looks like this. Your computer has always been in English and the app language is English as well, but all […]
iCloud Music Library limitations
The moment you’ve been waiting for is here: CopyTrans Manager can now work with Apple Music! As usual as it is with Apple, there are some limitations we couldn’t avoid due to inflexibility of Apple systems. Here are the limitations: When you add music to your iPhone with CopyTrans Manager it stays on this iPhone […]