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Please make sure that you are using the latest version of our products before you follow the troubleshooter as most issues you may experience will be solved using the latest version.

I have an… iPod Touch, iPad or iPhone   iPod

iPhone, iPad and iPod Touch users

CopyTrans, CopyTrans Manager, CopyTrans Contacts, CopyTrans Photo, and CopyTrans Apps need the iPod Touch, iPad and iPhone drivers. These drivers are automatically installed with iTunes. Users who do not wish to install iTunes can refer to these instructions.

If you have installed the iOS drivers but the device is not recognized, follow the troubleshooter

  1. Unplug your device and keep it unplugged during the whole procedure

  2. Close all open programs

  3. Completely uninstall iTunes and related Apple software by following these instructions

  4. Reboot your computer

  5. Download the latest version of iTunes and install it. If you do not want to install iTunes, we created a small utility to install the iOS drivers without installing iTunes

  6. Start the CopyTrans app you want to use

  7. Connect the iPhone, iPad or iPod Touch to the computer

  8. That’s it!

If your iPhone, iPod Touch is still not detected continue through this troubleshooter:

  • Make sure that you have correctly entered the pin code and deactivated the device auto-lock feature

  • Do not use a USB hub. Please connect your iPhone, iPad or iPod Touch directly to your computer

  • Use a different USB port on the PC. For desktops with USB connectors on the front and on the back, try with one of the back connectors

  • If possible, try using a different USB cable

  • Restart the Apple Mobile Device Service and set its Startup type to “Automatic” by following these instructions precisely

  • If the iPhone freezes, please consult the following page

  • Add CopyTrans to the “Allowed applications” list in your Firewall settings

  • If nothing helps, please check that your iPhone, iPad or iPod Touch is recognized by another computer

  • Still not working? Please click here.

I don’t want to install or use iTunes on my computer

If you do not want to install or use iTunes on the PC by any means, you can use our free iTunes alternative called CopyTrans Manager. In addition, use the CopyTrans 4Pack to manage iPhone or iPod from the PC without the need for iTunes: CopyTrans 4Pack Info and Download

For the purpose you need to install the iOS drivers required for the PC to correctly recognize the device separately and without installing iTunes.

iPod users

If your iPod is not detected, please follow the troubleshooter

  1. Close all open programs

  2. Make sure the iPod is turned on and well charged

  3. Connect the iPod directly to the computer and not through a USB Hub

  4. Connect it to another USB port on the computer. For desktop PCs with USB connectors on the front and on the back, try with one of the back connectors

  5. If you have an extra USB cable, try using it

The following tips can also help if your iPod is still not recognized:

  • Try to reset your iPod as per these instructions This will leave the iPod contents untouched.

  • If none of the above hints help, you may want to check that your iPod is recognized by another computer.

  • Check these Apple tips as well.

My iDevice is still not detected or recognized

If the above instructions fail to help you, please contact us by email. Our Support Team will be more effective if you:

  • Tell us which program the problem occurs with

  • Describe the problem and what solutions you have already tried

  • Attach the log files to your email. Please download this utility, run it and click the “Save log files” button to create an archive named “CopyTrans_Suite_Logs.zipped” containing all our programs log files. It will be stored on your Desktop.

Click here to send your email to our Support Team. We are looking forward to your email.

How to fix iPhone or iOS device not recognized – YouTube tutorial

By Carina L.

Carina is part of team CopyTrans since 2008 and is always happy to share her passion for web marketing, graphic design & social media. With coffee running through her veins, she enthusiastically dives each day into the depths of the Internet searching for new cool stuff to be shared with you and her team. Connect with her on Twitter or Google+.