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Please make sure that you are using the latest version of our products before you follow the troubleshooter as most issues you may experience will be solved using the latest version.

I have an… iPod Touch, iPad or iPhone   iPod

iPhone, iPad and iPod Touch users

CopyTrans, CopyTrans Manager, CopyTrans Contacts, CopyTrans Photo, CopyTrans Apps and CopyTrans Shelbee need the iPod Touch, iPad and iPhone drivers. These drivers are automatically installed with iTunes. Users who do not wish to install iTunes can refer to these instructions.

If you have installed the iOS drivers but the device is not recognized, follow this troubleshooter.

  1. Unplug your device and keep it unplugged during the whole procedure

  2. Close all open programs on your PC

  3. Completely uninstall iTunes and related Apple software by following these instructions

  4. Reboot your computer

  5. Download the latest version of iTunes and install it

  6. Note:

    If you do not want to install iTunes, we created a small utility to install the iOS drivers without installing iTunes.

  7. Start the CopyTrans app you want to use

  8. Connect the iPhone, iPad or iPod Touch to the computer. If you are running iOS 7 or later, make sure to also trust the computer

  9. That’s it!

If your iPhone, iPod Touch is still not detected continue through this troubleshooter:

  • Make sure that you have correctly entered the pin code and deactivated the device auto-lock feature

  • Do not use a USB hub. Please connect your iPhone, iPad or iPod Touch directly to your computer

  • Use a different USB port on the PC. For desktops with USB connectors on the front and on the back, try with one of the back connectors

  • If possible, try using a different USB cable

  • Restart the Apple Mobile Device Service and set its Startup type to “Automatic” by following these instructions precisely

  • If the iPhone freezes, please consult the following page

  • Add CopyTrans to the “Allowed applications” list in your Firewall settings

  • If nothing helps, please check that your iPhone, iPad or iPod Touch is recognized by another computer

  • Still not working? Please click here.

iPod users

If your iPod is not detected, please follow the troubleshooter

  1. Close all open programs

  2. Make sure the iPod is turned on and well charged

  3. Connect the iPod directly to the computer and not through a USB Hub

  4. Connect it to another USB port on the computer. For desktop PCs with USB connectors on the front and on the back, try with one of the back connectors

  5. If you have an extra USB cable, try using it

The following tips can also help if your iPod is still not recognized:

  • Try to reset your iPod as per these instructions This will leave the iPod contents untouched.

  • If none of the above hints help, you may want to check that your iPod is recognized by another computer.

  • Check these Apple tips as well.

My iDevice is still not detected or recognized

If the above instructions fail to help you, please contact us by email. Our Support Team will be more effective if you:

  • Tell us which program the problem occurs with

  • Describe the problem and what solutions you have already tried

  • Attach the log files to your email. Please download this utility, run it and click the “Save log files” button to create an archive named “CopyTrans_Suite_Logs.zipped” containing all our programs log files. It will be stored on your Desktop.

Click here to send your email to our Support Team. We are looking forward to your email.

How to fix iPhone or iOS device not recognized – YouTube tutorial

By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography. Krasimir is currently employed by WindSolutions, the producer of CopyTrans. Get in touch with K via LinkedIn or Google+.