Can I use CopyTrans Manager with a Mac formatted iPod (HFS+)?

All iPod models except iPhone, iPod Touch and iPad can use two different file systems to store their files: FAT32 and HFS+. iPods first synchronized on a Mac are in HFS+ format while iPods first synchronized on a PC are in FAT32 format. While Mac computers can read and write to both HFS+ and FAT32 […]

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How to unlock iPhone and trust computer?

Since iOS 7, connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the PC before the connection can be established. The prompt message appears on the iPhone, iPad or iPod Touch and is designed to prevent unauthorized computers to access your device’s data. This is how to unlock the […]

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I get an error message when I connect my iPhone/iPod Touch

The iPod Touch and iPhone require drivers to be installed in order for Windows to recognize such devices. These drivers are installed by iTunes and QuickTime. You probably get this error because the drivers are incorrectly installed on your PC. This process will make sure the drivers are correctly installed IMPORTANT: Unplug your device Uninstall […]

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The program crashes while running

If the program crashes while running, please make sure you are running the latest version of the program and try again. If it still crashes after the update you can try to uninstall and reinstall our products. If none of the above helps, please prepare the log files and contact our support team.

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I get a “QTCF.dll or sqlite3.dll was not found” error message

You will get this error when iTunes 9 is not correctly installed. To fix the problem, please go through these instructions, and in the same order as posted below: Close all working applications Go to: Start menu/Settings/Control panel and select “Add/Remove programs” Uninstall in the following order: iTunes  QuickTime  Apple application support and Apple Mobile […]

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Connection with iPod / iPhone is lost

If the application recognizes your iPod or iPhone but the connection is lost during a transfer or backup, please try the following: Reboot device Make sure you are using the latest version of our products Ensure that you have correctly entered the SIM-card PIN code, deactivated the device AutoLock feature, and trusted the computer Add […]

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