In most cases, this error is due to your antivirus or firewall software preventing our products from connecting to your iPod Touch or iPhone. Below is a list of the most frequently used firewalls, with instructions on how to configure them in order to allow our products access to your device. McAfee Personal Firewall (as […]
All iPod models except iPhone, iPod Touch and iPad can use two different file systems to store their files: FAT32 and HFS+. iPods first synchronized on a Mac are in HFS+ format while iPods first synchronized on a PC are in FAT32 format. Mac computers can read and write to both HFS+ and FAT32 iPods; […]
Since iOS 7, connecting an iPhone, iPad, or iPod Touch to a computer generates a prompt to trust the PC before the connection can be established. The prompt message appears on the iPhone, iPad or iPod Touch and is designed to prevent unauthorized computers to access your device’s data. This is how to unlock the […]
This is a known problem that occurs with iTunes 9.1. To fix it you just need to update to the latest version of our products.
The iPod Touch and iPhone require drivers to be installed in order for Windows to recognize such devices. These drivers are installed by iTunes and QuickTime. You probably get this error because the drivers are incorrectly installed on your PC. This process will make sure the drivers are correctly installed IMPORTANT: Unplug your device Uninstall […]
If the program crashes while running, please make sure you are running the latest version of the program and try again. If it still crashes after the update you can try to uninstall and reinstall our products. If none of the above helps, please prepare the log files and contact our support team.
Tracks on iOS device are grayed/can’t be played or are marked with a red circle in CopyTrans Manager
Issue: You added tracks to your iOS 5, iOS 6 or iOS 7 device using CopyTrans Manager, but on your iDevice these tracks are grayed out and can’t be played. When opening CopyTrans Manager these tracks are marked with a red circle. How to solve this issue? We’re already working on a fix and will […]
If iTunes doesn’t recognize your iPhone after the use of CopyTrans Manager and asks you to restore, please follow these simple steps: As soon as iTunes asks you to restore your device, close iTunes and open CopyTrans Manager. Add a song or change some tag information with CopyTrans Manager on the iPhone. After the synchronization […]
You will get this error when iTunes 9 is not correctly installed. To fix the problem, please go through these instructions, and in the same order as posted below: Close all working applications Go to: Start menu/Settings/Control panel and select “Add/Remove programs” Uninstall in the following order: iTunes QuickTime Apple application support and Apple Mobile […]
All the programs you can download from our website are virus and spyware free. This means your antivirus software made a false detection. This sometimes happens when your antivirus definitions get updated. Please contact our Support Team and mention the antivirus software you are using so we can contact them directly and fix the problem.