Please make sure that you are using the latest version of our products before you follow the troubleshooter as most issues you may experience will be solved using the latest version. Please select: ...

This is a known problem that occurs with iTunes 9.1. To fix it you just need to update to the latest version of our products.

If the program crashes while running, please make sure you are running the latest version of the program and try again. If it still crashes after the update you can try to uninstall and reinstall our ...

Before discussing a refund, it is maybe worth trying to solve the problem you are experiencing with our product. We kindly ask you to explain your problem and attach the log files to your email. Pleas ...

All the programs you can download from our website are virus and spyware free. This means your antivirus software made a false detection. This sometimes happens when your antivirus definitions get upd ...

If the application recognizes your iPod or iPhone but that the connection is lost during a transfer or backup, please try the following: Check that the USB connectors on your device and computer are c ...

If you have an iPod Classic 6G or an iPod Nano 3G, iCloner will work with these models of iPod as long as you backup and restore the same iPod model. Therefore, you cannot restore such iPods with an ...

Our software is guaranteed 100% clean and virus free We are aware that ZoneAlarm will generate a false positive alert on our applications and have contacted them to have this corrected. As an immedi ...

Check whether your destination hard drive (not your iPod) is NTFS or FAT32 formatted (to check this, open "My Computer", rightclick on the destination hard drive and click Properties)? The destinatio ...