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1. My iPod is not detected / recognized

Please select: I am an iPod Touch or iPhone user I am an iPod user My computer is a Sony Vaio iPhone and iPod Touch users The iPod Touch and iPhone require drivers to be installed in order for ...

2. I get an error message QTCF.dll or sqlite3.dll was not found

You will get this error when iTunes 9 is not correctly installed. To fix the problem, please go through these instructions, and in the same order as posted below: Close all working applicationsGo to: ...

3. The program crashes while running

If the program crashes while running, please make sure you are running the latest version of the program and try again. If it still crashes after the update you can try to uninstall and reinstall our ...

4. The program is considered as a virus or a spyware by my antivirus software

All the programs you can download from our website are virus and spyware free. This means your antivirus software made a false detection. This sometimes happens when your antivirus definitions get upd ...

5. I can't I delete photos from my iPhone or iPod Touch Camera Roll.

You can delete photos from the iPhone's Photo Library or albums but not from the Camera Roll, as the Camera Roll contains the photos taken with the iPhone camera.

6. ZoneAlarm generates a security alert

Our software is guaranteed 100% clean and virus free We are aware that ZoneAlarm will generate a false positive alert on our applications and have contacted them to have this corrected. As an immedia ...

7. I have purchased the full version, but can't remove the watermarks from the photos that were transferred using the free trial version.

Watermarks are permanently added to the picture files. You have to transfer your photos again to enjoy them without watermarks.

8. I can't I retrieve the full resolution version of my iPod photos!

If the "Include full resolution" option was unchecked in iTunes when you added photos to your iPod (which is the default settings for iPod Nano), CopyTrans Photo, won't be able to recover them, as the ...