Please make sure that you are using the latest version of our products before you follow the troubleshooter as most issues you may experience will be solved using the latest version.
Please select:
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If you are using the CopyTrans Control Center
Make sure you update to the latest version which should fix this issue.
If you are using the standalone version
Run it with Administrator privilege ...
Your iPod/iPhone library can be corrupt for two reasons:
The iPod was unplugged without having been properly ejected first
The use of an alternative iPod manager
Please go through this trou ...
This usually happens when a new iPod, iPhone or iPad model or its firmware is not fully supported by CopyTrans Manager.
Updating to latest version of CopyTrans Manager will usually solve the problem.
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Windows by default can play mp3 songs, but can't play most other formats such as Advanced Audio Codec (AAC) files.
The songs you purchase from iTunes are in the later format. You can recognize those b ...
This article explains how to repair an iPod/iPhone library that has become corrupt. Make sure you have read the following article before you continue reading.
CopyTrans Manager creates automatic back ...
Some MP3 tracks fail to play because some MP3 files contain pictures within Id3v2 Tags, or wrong MPEG headers caused by bugged taggers.
To fix this problem install the "MP3 Parser DirectShow Filter 1 ...
In most cases, this error is due to your antivirus or firewall software preventing our products from connecting to your iPod Touch or iPhone.
Below is a list of the most frequently used firewalls, wi ...
If the program crashes while running, please make sure you are running the latest version of the program and try again.
If it still crashes after the update you can try to uninstall and reinstall our ...
