1. My iPod is not detected / recognized

Please select: I am an iPod Touch or iPhone user I am an iPod user My computer is a Sony Vaio iPhone and iPod Touch users The iPod Touch and iPhone require drivers to be installed in order for ...

2. I get an error message stating that my iPod library is corrupt

Your iPod/iPhone library can be corrupt for two reasons: The iPod was unplugged without having been properly ejected first The use of an alternative iPod manager Please go through this troublesh ...

3. How do I adjust my iTunes settings?

You probably landed on this page because you are not using the latest version of CopyTrans. A) If you purchased CopyTrans less than a year ago:Please update to the latest version of CopyTrans.If you a ...

4. I get an error message stating that my iPod library could not be found

Please select: I am using my iPod/iPhone for the first time I already used my iPod/iPhone with CopyTrans Manager I already used my iPod/iPhone, but I never used CopyTrans Manager I ...

5. I get an error message QTCF.dll or sqlite3.dll was not found

You will get this error when iTunes 9 is not correctly installed. To fix the problem, please go through these instructions, and in the same order as posted below: Close all working applicationsGo to: ...

6. The program crashes while running

If the program crashes while running, please make sure you are running the latest version of the program and try again. If it still crashes after the update you can try to uninstall and reinstall our ...

7. After opening iTunes I have an empty library

If your PC is a Sony Vaio, it may happen that the Content Folder Watch System makes iTunes believe that the music library is corrupt and needs to be deleted. To prevent your PC from deleting your iTun ...

8. The backup fails after 237 or approximatively 250 songs.

You might have downloaded the zip version of the program, which is reserved to advanced users, because its installation is slightly more complicated. Please download this version, which is safer and e ...

9. The program is considered as a virus or a spyware by my antivirus software

All the programs you can download from our website are virus and spyware free. This means your antivirus software made a false detection. This sometimes happens when your antivirus definitions get upd ...

10. I get a message stating iTunes could not be found

Please go through this troubleshooting list: Did you install iTunes? If not, you can download iTunes and install it.Did you start iTunes at least once? You need to start iTunes after installation in o ...

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