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  • Contact, Suggestions, Logs(8)
1. Preparing the log files to contact Support

Our Support Team will be much more efficient when helping you if you take the time to prepare the needed files and explain your problem correctly.Please follow these simple steps to send us the log fi ...

2. My iPod is not detected - I am using a Sony Vaio

Your iPod is not recognized by your computer, iTunes or CopyTrans in spite of our hints and you have a Sony Vaio computer? We assisted several customers who had connection problems between their iP ...

3. How can I contact you for help?

In order to keep our product prices as low as possible, we do not provide assistance by phone but try our email support and you'll be amazed. We will answer all support inquiries within 24 hours, ever ...

4. The program crashes while running

If the program crashes while running, please make sure you are running the latest version of the program and try again. If it still crashes after the update you can try to uninstall and reinstall our ...

5. How to retrieve iPod, iPhone/iPod Touch music and photo libraries?

Please note that this article explains how to extract the iPod/iPhone library file from your device when asked to do so by our customer support team. If you are looking for a user guide on recovering ...

6. Preparing the system information to contact Support

Help Us Help You Dear CopyTrans user, In order that we can better help you solve the problem you encountered, could you please follow this procedure (note: preferably follow this procedure right aft ...

7. What I need is not available

You can suggest any improvement by contacting us. Please try to be concise, a couple of sentences can provide more information than a whole page! ...

8. How to send the iTunes library to Support?

If the Support team asks you to send the iTunes library, here's how to proceed. Go to the iTunes Music folder usually located in: Windows XP: My Documents\My Music\iTunes Windows Vista / 7 ...