Your iPod is not recognized by your computer, iTunes or CopyTrans in spite of our hints and you have a Sony Vaio computer? We assisted several customers who had connection problems between their iPod ...

If the program crashes while running, please make sure you are running the latest version of the program and try again. If it still crashes after the update you can try to uninstall and reinstall our ...

Please follow these simple steps to send us the log files: Download our log file packer Launch it It will save a file called "CopyTrans_Suite_Logs.zipped" to your desktop. Locate the file and att ...

Help Us Help You Dear CopyTrans user, In order that we can better help you solve the problem you encountered, could you please follow this procedure (note: preferably follow this procedure right aft ...

Please note that this article explains how to extract the iPod/iPhone library file from your device when asked to do so by our support team. If you are looking for a user guide on recovering your musi ...

You can use this email: copytrans@copytrans.net We will answer all support inquiries within 24 hours, every day of the year.

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