1. The program crashes while running

If the program crashes while running, please make sure you are running the latest version of the program and try again. If it still crashes after the update you can try to uninstall and reinstall our ...

2. How do I get a refund?

Before discussing a refund, it is maybe worth trying to solve the problem you are experiencing with our product. We kindly ask you to explain your problem and attach the log files to your email. Pleas ...

3. The program is considered as a virus or a spyware by my antivirus software

All the programs you can download from our website are virus and spyware free. This means your antivirus software made a false detection. This sometimes happens when your antivirus definitions get upd ...

4. CopyTrans Doctor failed to repair my iPod

Our apologies... We'll do our best to find a solution to your problem. To help us, please prepare and send us the log files with an explanation on what happened ...

5. ZoneAlarm generates a security alert

Our software is guaranteed 100% clean and virus free We are aware that ZoneAlarm will generate a false positive alert on our applications and have contacted them to have this corrected. As an immedi ...