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1. My iPod is not detected / recognized

Please select: I am an iPod Touch or iPhone user I am an iPod user My computer is a Sony Vaio iPhone and iPod Touch users The iPod Touch and iPhone require drivers to be installed in order for ...

2. The program crashes while running

If the program crashes while running, please make sure you are running the latest version of the program and try again. If it still crashes after the update you can try to uninstall and reinstall our ...

3. The program is considered as a virus or a spyware by my antivirus software

All the programs you can download from our website are virus and spyware free. This means your antivirus software made a false detection. This sometimes happens when your antivirus definitions get upd ...

4. I encountered a problem while attempting to repair my iPod with CopyTrans Doctor.

Please download our log file packer, run it and click the "Save log files" button to create an archive named "CopyTrans_Suite_Logs.zip" containing all our programs log files. You will find the file on ...

5. ZoneAlarm generates a security alert

Our software is guaranteed 100% clean and virus free We are aware that ZoneAlarm will generate a false positive alert on our applications and have contacted them to have this corrected. As an immedia ...