For the paying applications, we offer two purchase options: PayPal and Click & Buy, both of which accept a wide range of payment options such as Credit card, Check and Bank transfers. These services are available in a large number of countries!

In order to obtain our freewares, like CopyTrans Manager and SyncGuardian visit the Manager, and the SyncGuardian pages.

For more details on our paying softwares, click here.

In the case of the paying applications, you will be immediately redirected to a page displaying your invoice and activation code. In addition, within 15 minutes you will receive an email with your personal activation code. If you haven't received it, just click here.

In order to install the program on your computer, start by downloading it from here and install it following these instructions.

Otherwise, please read our activation instructions.

You can download our products from this page.

Once you have downloaded the products you need, you can install them following these instructions.

For any of our paying and non paying applications you need to download the software you want directly from our download page, before being able to use it.

For more details, please follow these instructions.

There are no hard copies of our products. This means that once you have purchased a program, you will need to get the trial version from our download page and unlock it with the activation code that you have in your invoice or the one in the email your received from us after your purchase.

For the freewares, you just need to download the applications directly onto your computer.

The advantage of this procedure is that you can enjoy your product immediately and don't need to wait for anything coming by post. Plus, you will always benefit from the latest versions.

To discover how to activate a program, please read our activation instructions.

This means that you have downloaded the zip version of a program, which is reserved to advanced users.
Please download this version which is safer and easier to install.
If you wish to stick to the zip version, make sure to extract both files contained in the zip to the very same location (folder).

Please make sure you are using the latest version of the program you want to activate (download it from here) and its corresponding activation code, which can be resent to you from here.

Once you do have the latest version installed and the latest activation code in your hands, you may activate it. Please read our activation instructions.

As activation codes are different for every language, please make sure you use the software in the same language as the product you purchased.

The trial and the full versions are the same file. The difference is that the full version has been unlocked thanks to an activation code you can get from here.

Once you have gone through the purchase procedure, you will immediately see your invoice and activation code(s). In addition, you will receive an email within 15 minutes with a reminder of the activation code(s) that allow you to unlock the limitations of the trial version.
Please visit our download page if you need to download the installation file.
Otherwise, please read our activation instructions.

At any moment, you can download our products from our download page and recover your activation code from here. Remember! This cannot be done for the freewares.

Only the paying applications have a license. This is why, once you've purchased a product, you can use its license for as many years and as many backups as you want.
Plus, you can upgrade to newer versions for free for one year after the purchase. To obtain your latest activation code, please click here.
Note: you can go on using your products and the ones released within one year of the purchase for as long as you like. In other words, our products are not subscriptions.

You will find how to get the latest version on our upgrade page.

At the moment, CopyTrans, CopyTrans Photo and iLibs are fully iPhone/iPod Touch compatible.
This compatibility will be integrated into our other products soon.

Yes! All our softwares are 100 % Windows Vista compatible.

You can use a license on as many computers as you personally own.
This includes all the computers of a small family living under the same roof and your computer at work, if it is primarily used only by you.

For a Quick Starting Guide please go here

• Make sure you have the latest iTunes version installed.
• Follow the instructions given in our getting started page.

In order to do a backup to a folder you just need to follow the instructions given here.

Choosing the Backup to iTunes method lets you enjoy:

• Backup of everything (songs + all other data such as playlists, ratings, playcounts, etc in the right order) in just one click.
  Note that Backups to Folder don't backup Playcount and Date Last Played.
• Direct import to iTunes
• Faster backups thanks to a better memory management
• No need of .xml files

If you want to perform a backup to folder, you might want to see this comparison in order to choose the application that best suits your needs.

Yes! Your iPod will be protected against unwanted automatic detection, synchronization or deletion by iTunes, as soon as you open CopyTrans.
Be aware, though, that if you close CopyTrans and open iTunes, iTunes may detect your iPod again!
To protect your iPod against involuntary detection by iTunes, please follow these instructions.

As CopyTrans doesn't have the necessary permissions to modify the contents of your iPod in any way, it cannot damage your songs or any other data contained on your iPod.

Like it won't delete anything from your iPod, CopyTrans won't delete anything from your iTunes library.
CopyTrans will update your iTunes library with what might be missing from it or might need to be updated.
This is what we call "incremental backup", it only enriches your library, but does not remove data from it.

CopyTrans will import iPod's playlists, ratings, play count, last played, artworks, videos, movies, TV shows, audiobooks and podcasts (incl. subscriptions) to iTunes, in the right order and categories.

Please go through this checklist and email us if the problem remains:

• Verify that your iPod is properly connected to the PC and turned on.
• When your iPod is connected to your computer, try to close and reopen the program.
• Try to connect your iPod to your PC using another USB port.
• If you normally connect your iPod to your computer through a USB hub, try to connect your iPod directly to your computer.
• Try to connect your iPod to another computer to see if the problem comes from the computer or from the iPod.
• If your computer is a Sony VAIO, please try these hints.
• Our programs do not recognize Mac formated iPods. To check if your iPod is Mac formatted, browse your iPod menu as follows: Settings->About->Format and have a look at its formatting. If you don't see "Format", and "Model" is the last info shown in your iPod's screen, you'll know it is Mac formatted. If it is Mac formatted you will need additional software to read it such as MacDrive (won't work for the iPod Touch and iPhone).
• Have a look at these Apple hints.
• Try to reset your iPod as per these instructions (this will not modify its contents).
• If you are using a virtual drive software on your computer, deactivate it to avoid any attribution letter conflict.
• iPhone & iPod Touch users: make sure your iPod is turned on and that you have typed its pin code if any. Add CopyTrans to your firewall's "Allowed applications". (Re)install iTunes so the drivers allowing Windows to interact with your iPhone or iPod Touch are installed.
• If none of the above hints helps, please indicate us the program the problem occurs with and download this program, run it and click the "Save log files" button to create an archive named "CopyTrans_Suite_Logs.zipped" containing all our programs log files. You will find the file on the Desktop, please attach it to your next email.

When CopyTrans states that it is ready for backup, you can customize the way your songs will be organized in the destination backup folder as shown in this picture.

Smart playlists are not stored inside the iPod but within iTunes. The explanation is that iTunes decides, based on your smart playlists settings, what songs it should add to your iPod. The iPod will contain those playlists but as regular playlists. When you recover your iPod contents to iTunes, the playlists will therefore show up as normal playlists.

Song names are contained in small structures attached to the file itself. These structures vary in design and it's possible that a specific format is not implemented yet. Just let us know if that is the case. Some files are actually not music files. Therefore, they do not contain these tags. Those are easily recognizable by their small size (check the Size column). In any case this doesn't have any impact on the overall backup.

iTunes transfers the songs to the iPod in a way that allows your iPod to handle large amounts of data quickly and easily. When CopyTrans states it is ready for backup, you can customize the way CopyTrans renames your songs during this process. Check this picture out!

You need to authorize your computer for your iPod songs. To do so, click Authorize in the Advanced menu of iTunes. For more detailed information visit this page.
Otherwise, you may have moved the songs to a different folder after the backup, which prevents iTunes from playing them. Go to iTunes->Edit->Preferences->Advanced->Change to adjust the path to the new location.

First, uninstall iTunes; then restart your computer (don't skip this). Once you have done this, you can download iTunes again and install it back onto your computer!

This sometimes happens when new versions come out.
We systematically inform security software makers of our new releases. Although, some take several days to update their databases. This is why we recommend the awarded and free AVG.

This may either come from an insufficient RAM memory (we recommend 512 Mb, though 256 Mb is generally enough) or, more probably, one song may have been corrupted and this causes the whole backup to fail. In this case, you may want to give a try to CopyTrans Doctor.

You might have downloaded the zip version of the program, which is reserved to advanced users, because its installation is slightly more complicated.
Please download this version, which is safer and easier and install it as per these instructions.
If you wish to stick to the zip version, make sure to extract both files contained in the zip to the very same location (folder).

iPod corruption usually occurs if you have used an alternative program (= not iTunes) to manage your iPod or if your iPod was unplugged during a synchronization.
Our iPod repair tool, CopyTrans Doctor, is able to fix most iPod corruption problems.
Just get if from here, run it and, if, at the end of its diagnostics and repairs, it reports that your iPod still contains problems, send us the log it generates so we can investigate the problem and provide you with an adequate solution.
If CopyTrans Doctor is able to flawlessly fix your iPod, try a new Backup to iTunes with CopyTrans.

This means that iTunes is not properly installed on your computer.
To solve this problem, uninstall iTunes, restart your computer, download iTunes again and reinstall it.

These instructions will help you.

Yes, you can. Make sure you run MacDrive before you run CopyTrans. Then, follow this procedure.
If you don't feel like buying an additional product like MacDrive, you can back up your iPod to your Mac with xPort. Then, you'll be free to format your iPod to PC. This will allow you to add music from either a PC or a Mac.

To determine if your iPod is Mac or PC formatted, go to your iPod's Settings->About->Format.
If you don't see "Format" and if "Model" is the last info shown on your iPod's display, you'll know it is Mac formatted.

If you are using a Mac computer, you will, unfortunately, not be able to use our products. You will have to use xPort instead.

If your iPod is Mac formatted, start by reading the previous topic.

• To transfer music from your iPod to your PC, follow this procedure.
• To transfer music from your iPod to your Mac, use xPort.
• To add songs from either a Mac or a PC to your iPod, use iTunes.

This is possible as long as you made a Backup to folder.
The .xml file generated by CopyTrans during the Backup to Folder contains a "path" for each song that corresponds to its location in the backup folder on the PC computer. When on a Mac, this path is different and iTunes can't locate your songs when trying to import them into your library.
To correct this path, proceed as follows:

• Add a song to your library (on your Mac)
• In iTunes, click File->Export Library
• Open the .xml file that this will generate in a text editor like Text Edit and copy the path
• Open the .xml file generated by CopyTrans during the backup and replace (Cmd key + H or R) all the paths by the one you have just copied
• Finally, import your backed up songs to iTunes as per these instructions.

As this is a pretty tricky procedure, you can submit us the two .xml files and we will do the editing for you.

If your iPod backup with CopyTrans was successful and if all your iPod data have been properly imported into iTunes, you can go ahead and synchronize your iPod with your iTunes library.

Just follow these instructions.

• In iTunes, click Edit->Show Duplicate Songs.
• Right-click atop a field such as Name or Artist and click Date Added to add this field to iTunes.
• Click atop the Date Added field to sort songs according to this criteria.
• This will let you see the songs that were just added and get rid of duplicates easily.

When you check the "Keep iTunes Music folder organized" option, iTunes copies your songs into folders that correspond to the artists' names and subfolders that correspond to the albums' names.
The songs that don't have Artist or Album tags are copied to the Unknown Artist and Unknown Album folders.

Even though this option is useful for most people, if you wish to keep control on your songs' organization, you should better uncheck it.

Choosing "Automatically update all songs and playlists" is the most convenient option, as long as everything is going alright. It ensures that any change in your iTunes library will be updated in your iPod next time you connect it to your iTunes library.

Still, if the contents of your iTunes library are damaged or wiped for any reason, such as an iTunes reinstallation, a new hard drive or a complete reinstallation of your Operating System, the Automatic update mode can be of great danger, as it can delete the entire contents of your iPod by synchronizing it with the damaged or wiped iTunes library.

In case of a problem or if you are not sure what the latest contents of your iTunes library was, make sure you choose "Manually manage songs and playlists" mode to prevent a catastrophe.

Only if these songs are not copyright protected. In the end we all need to be rewarded for our work...

You can suggest any improvement by contacting us (try to be concise, a couple of sentences can provide more information than a page).

You can either visit our Knowledge base, or you can contact us (try to be concise, a couple of sentences can provide more information than a page).